“…Learning provides a means and commitment for organisations to build people's general response repertoires and competences so that they can better cope with surprise in the moment (Barton & Sutcliffe, 2009;Barton, Sutcliffe, Vogus, & DeWitt, 2015;Bayraktar & Ndubisi, 2014;Bjurström, 2012;Klockner, 2017;La Porte, 1996;Powley, 2009;Vogus & Sutcliffe, 2012;Weick, 2015b;Woods, 2015).…”