Computer and Information Security (CIS) is usually approached adopting a technology-centric viewpoint, where the human components of sociotechnical systems are generally considered as their weakest part, with little consideration for the end users’ cognitive characteristics, needs and motivations. This paper presents a holistic/Human Factors (HF) approach, where the individual, organisational and technological factors are investigated in pilot healthcare organisations to show how HF vulnerabilities may impact on cybersecurity risks. An overview of current challenges in relation to cybersecurity is first provided, followed by the presentation of an integrated top–down and bottom–up methodology using qualitative and quantitative research methods to assess the level of maturity of the pilot organisations with respect to their capability to face and tackle cyber threats and attacks. This approach adopts a user-centred perspective, involving both the organisations’ management and employees, The results show that a better cyber-security culture does not always correspond with more rule compliant behaviour. In addition, conflicts among cybersecurity rules and procedures may trigger human vulnerabilities. In conclusion, the integration of traditional technical solutions with guidelines to enhance CIS systems by leveraging HF in cybersecurity may lead to the adoption of non-technical countermeasures (such as user awareness) for a comprehensive and holistic way to manage cyber security in organisations.

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The objective of this paper is to present a new adaptive automation concept which (1) addresses the still open human factors problems with automation from a team centred perspective and (2), as part of this, offers a new 'team' centred approach to solving these problems. In so doing, this paper poses questions about what it means to work in a team, what kind of expertise a third crew member (i.e. automation) offers, and how team members might share information about their state, intentions and actions. In elucidating this new automation concept, this paper introduces new role/work practice concepts for pilots, and a potential roadmap for adaptive automation and single crew operations.

significant body of information related to ethical approaches and well-established codes of conduct for different professional bodies (e.g., BPS 2018, UKRI) to guide research, we argue that it can be difficult to draw this information together, extract the key principles, and then apply them when guiding the setup and running of an emerging living lab.

We investigated (in 95 Italians aged 19-29, of both genders, and who were all facing the transition to job):(1) the relationships between job precariousness, life satisfaction (LS), and the perception that the reality is comprehensible, manageable and meaningful (sense of coherence-SOC-Antonovsky 1987); (2) the potential buffering effect of SOC versus job precariousness on LS. The findings showed that (a) young adults with a higher level of education perceive less LS and higher manageability, and youths with a precarious job perceive reality as less controllable, manageable and meaningful; (b) manageability is positively related with satisfaction with close relationships and meaningfulness is positively related with LS in general; (c) meaningfulness also buffers the effect of job precariousness on satisfaction for close relationships; among precarious workers there is a curvilinear relationship with LS: youths with intermediate meaningfulness also show higher LS with respect to both low and high meaningfulness.

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Living Lab (LL) research should follow clear ethical guidelines and principles. While these exist in specific disciplinary contexts, there is a lack of tailored and specific ethical guidelines for the design, development, and implementation of LL projects. As well as the complexity of these dynamic and multi-faceted contexts, the engagement of older adults, and adults with reducing cognitive and physical capacity in LL research, poses additional ethical challenges. Semi-structured interviews were undertaken with 26 participants to understand multistakeholder experiences related to user engagement and related ethical issues in emerging LL research. The participants’ experiences and concerns are reported and translated into an ethical framework to guide future LL research initiatives.

As the world population is ageing, studies on the socioeconomic and health consequences are proliferating. Little has been done on the effectiveness and impact elderly may benefit from the use of technology in their everyday life. The pilot study, implemented within a funded project aimed at identifying sustainable actions to promote Seniors' quality of life, intended to investigate this kind of interaction in terms of accessibility and acceptability that senior citizen experience with technological devices promoting motor and cognitive training. In the hypothesis, interfaces and technological artifacts, that still take in little account the seniors' physical characteristics (e.g. physiological limitations in sight, hearing, movement) and cognitive processes (selective memory often driven by practical needs), can cause elderly to mistrust technology. Study participants were twenty over seventy-year-old people, who were observed and interviewed in context in a two-hour training session regarding the technological devices user experience. The results are presented with scenario-based techniques that help represent typologies of users in different use situations. Findings confirm the hypothesis, highlighting that elderly may accept technological artifacts when they perceive them as bringing benefits in terms of well-being and health.