“…This procedure seems to be indispensable if any consistency is to be maintained in the decisions the company takes to develop the structure before the strategy is implemented and to get on track towards achieving its organizational objectives. As such, in the same way that the importance of taking the intangible factors into consideration is highlighted when technologies are being assessed and selected (the increase in the plant's productive capacity, greater customer satisfaction, shorter delivery times, faster development of new products, the ability to have a bearing on market characteristics in the long term, and so on) (for example: Kaplan, 1986; Meredith and Suresh, 1986; Shank and Govindarajan, 1992; Soni et al , 1992; Shank, 1996; Kakati, 1997; Chiadamrong and O'Brien, 1999; Del Sol and Ghemawat, 1999; and Talluri and Yoon, 2000; amongst others), it is evident that the same factors will have to be taken into consideration when the result gained from the new equipment and activities is measured. The determination of the critical variables that should be used to measure system performance therefore becomes a key issue (Brown and Laverick, 1994; Small and Chen, 1995; Pawar and Driva, 1999); bearing in mind that it is virtually impossible to provide a generic list of measures that can be applied to all manufacturing firms, or, at the very least, all the firms in the same sector.…”