Strategic responses to crisis: a review and synthesis of promising research directions

Abstract

Purpose A strategic response to crisis research is a critical and growing area of study in management and business literature. Consequently, the sudden rise of COVID-19, that has a substantial adverse impact on the global economy in a relatively short period of time, brings into sharp focus on the possible and most effective types of strategic responses adopted by firms. In this context, this study aims to shed light on the types of strategic responses adopted by firms and the possible outcomes. Design/methodology/approach To contribute to the advancement of knowledge around strategic responses in general for business, this study conducted a keyword bibliometric analysis reviewing 66 articles from highly ranked journals according to ABS list of journals published between the period 2006–2020 and synthesize the existing research on strategic responses. Findings This research enabled the identification of the novel typology of strategic responses to the crisis, such as revived stakeholders’ relationships, revived pricing mechanisms and revived organizational compliance, and their outcomes. Additionally, the analysis established many research areas for scholars who will deal with this topic in the future. Originality/value The literature review contributes to the management and business literature by providing a novel and comprehensive classification of crisis responses and synthesizing all new knowledge gained within a new conceptual framework.

The role of knowledge management in the tourism sector: a synthesis and way forward

“…To extract papers from a various peer-reviewed indexed journals, we used Elsevier's 'Scopus' database. Scopus is a convenient, extensively used, and resilient database when compared to other databases such as Web of Science (WoS) and Google Scholar (e.g., Anand et al, 2021). Additionally, an examination of Scopus and WoS (Web of Science) article coverage revealed that the number of journals indexed exclusively in WoS is extremely small, with around 97 percent of WoS journals being included in Scopus.…”

“…Additionally, an examination of Scopus and WoS (Web of Science) article coverage revealed that the number of journals indexed exclusively in WoS is extremely small, with around 97 percent of WoS journals being included in Scopus. Thus, Scopus has acquired a strong reputation for conducting literature assessments (e.g., Anand et al, 2021).…”

“…Therefore, we chose to use the ABDC ranking as a quality guidance when selecting a sample of articles to review. (SeeSoral et al, 2021, Kozachenko et al, 2021.…”

Factors affecting Arab consumers' attitudes toward online shopping in light of COVID-19: the moderating role of digital marketing

“…Consequently, the COVID-19 pandemic has dramatically changed the world at almost every aspect of life for countries, businesses, and individuals (Yaprak et al, 2021). Also, the level of COVID-19 spread worldwide has raised uncertainty regarding consumption and investment among various stakeholders, such as trading partners, suppliers, investors and consumers (Kozachenko et al, 2022). Moreover, COVID-19 has imposed social distancing to avoid direct contact and transmission, as most people, could not go to work or shopping (Pham et al, 2020).…”

“…, 2021). Also, the level of COVID-19 spread worldwide has raised uncertainty regarding consumption and investment among various stakeholders, such as trading partners, suppliers, investors and consumers (Kozachenko et al. , 2022).…”