The role of knowledge management in the tourism sector: a synthesis and way forward

Anand, Amitabh; Shantakumar, Varsha Pratibha; Muskat, Birgit; Singh, Sanjay Kumar; Dumazert, Jean‐Pierre; Riahi, Youssra

doi:10.1108/jkm-02-2022-0083

Cited by 17 publications

(18 citation statements)

References 128 publications

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“…This study offers a new and valuable contribution to the literature on knowledge management, considering that the relationship between competitive climate, envy and knowledge withholding behaviour, has not been previously examined, neither in the UAE nor the Middle East region, specifically in the banking sector. We provide empirical evidence that knowledge withholding also exists in the banking sector in the UAE, further supporting the literature that such a phenomenon exists in many different industries, contexts and settings (Anand et al , 2021), particularly in past studies conducted in the UAE (Butt and Ahmad, 2019; Singh, 2019). The result of the significant effect of the competitive climate on knowledge withholding in the banking sector in the UAE is not surprising, as it underscores the fact that many bank employees are expatriates, who are likely to withhold knowledge to protect their jobs and become indispensable (Butt and Ahmad, 2019).…”

Section: Discussionsupporting

confidence: 82%

Why do employees withhold knowledge? The role of competitive climate, envy and narcissism

Shamsudin

Hamouche

Ali

et al. 2022

JKM

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Purpose Based on the self-evaluation maintenance model and social comparison theory, the purpose of this study is to test a novel model to explore the influence of competitive psychological climate on knowledge withholding of employees with the mediating role of envy. This study also investigated when the effect of climate on envy is more pronounced by assessing the role of a narcissistic personality. Design/methodology/approach The authors collected time-lagged data from 376 employees working in UAE national banks to test the model. Findings The findings of this study showed that a competitive psychological climate indirectly affects knowledge withholding behaviour because such a climate enhances the emotional response of employee envy. In a competitive climate, upward social comparisons are likely to be heightened, resulting in employee envy and knowledge withholding because knowledge is used as leverage to gain self-control and self-worth in the organisation. This effect of such a climate on employee envy was found to be stronger when employees have a narcissistic personality. Originality/value The findings offer practical insights to managers and practitioners on the importance of managing the competitive climate cautiously to address the likelihood of knowledge withholding behaviour among employees at work.

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Section: Discussionsupporting

confidence: 82%

Why do employees withhold knowledge? The role of competitive climate, envy and narcissism

Shamsudin

Hamouche

Ali

et al. 2022

JKM

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“…The development of gadgets such as smartphones, tablets and technologies such as big data and the IoT has forced tourism players to adapt and change their strategies to meet travelers’ demands and needs (Xiang, 2018). For instance, social media could help improve service through social media marketing with online tourism, which may help increase sales, attend to customer queries quickly and provide better services (Anand et al , 2022).…”

Section: Discussionmentioning

confidence: 99%

A bibliometric review on knowledge management in tourism and hospitality: past, present and future trends

Fauzi

2022

IJCHM

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Purpose The purpose of this study is to review the plethora of studies on knowledge management (KM) in the hospitality and tourism. The purposes of this paper through a bibliometric analysis via the VOSviewer tool are to analyze the current research stream and to assess emerging trends in KM in the tourism and hospitality field. Design/methodology/approach A total of 1,732 publications with 65,150 cited references were retrieved from the Web of Science to uncover the structure and intellectual base of studies in tourism with a KM perspective. Three bibliometric analyses were performed using VOSviewer software (citation, co-citation and co-occurrence of keywords); this study aims to uncover the knowledge structure of the past, current and future trends based on the bibliographic database by assessing the most influential past publication; determining the structure of the co-cited publications; and evaluating emerging trends for future studies. Findings This study produced two ground-breaking research streams inductively evaluated from the three bibliometric analyses: KM and digital technology; and innovation in tourism. Furthermore, the pressing issue of sustainability in tourism from the perspective of KM would be a crucial aspect in the tourism field. These streams would provide fundamental knowledge-based and further enhance the assimilation of KM within the tourism sector. The outcome would facilitate future scholars to link important tourism topics to benefit the tourism industry facing a competitive and challenging business environment. Research limitations/implications This study contributes to the current theoretical understanding through thematic knowledge mapping of KM and the tourism and hospitality field. Originality/value To the best of the author’s knowledge, this study is the first to apply bibliometric analysis to the tourism and KM field by providing a basis for the most significant issue in tourism and the essence of emerging topics and trends.

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“…According to KBV, knowledge is an organization’s basic competence (Hwang et al , 2020). KM is the oversight of all aspects of knowledge within an organization, including its acquisition, organization, processing, storage, use and dissemination (Anand et al , 2023; Forés and Fernández-Yáñez, 2023). It is a comprehensive approach to managing knowledge that seeks to increase an organization’s efficiency, productivity and creativity (Obeso et al , 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

Is knowledge management a missing link? Linking entrepreneurial competencies and sustainable performance of manufacturing SMEs

Al Koliby,

Mehat,

Al-Swidi

et al. 2024

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Purpose By combining relevant literature and using quantitative methodology, this study aims to look into the role of knowledge management (KM) as a mediator between entrepreneurial competencies (ECs) and the sustainable performance (SP) of manufacturing small and medium-sized enterprises (SMEs). Design/methodology/approach The relationships in the proposed model were examined with data collected from 122 Malaysian SMEs using a cross-sectional technique and a standardized questionnaire and analyzed using structural equation modeling path analysis. Findings According to the findings, ECs have a positive and considerable impact on KM as well as the SP of manufacturing SMEs. Importantly, KM partially mediates between ECs and the SP of manufacturing SMEs. Research limitations/implications This research provides a theoretical contribution through the integration of ECs, KM and SP within a unified framework that takes into account the viewpoints of the resource-based view, the knowledge-based view and the triple bottom line. The results corroborate that ECs directly affect SP and indirectly through KM. Nevertheless, the study’s use of cross-sectional survey data makes it impossible to draw conclusions about causes. This is because ECs, KM and SP all have effects on time that this empirical framework cannot account for. Practical implications The findings of this research provide valuable insights for managers and decision-makers in SMEs, who are expected to show an increasing interest in adopting KM processes into their companies through which ECs can be translated into SP. Social implications By applying the proposed framework, SMEs can conduct their activities in ways that do not harm environmental and societal well-being while achieving appropriate economic performance at the same time. Originality/value As a result, the findings of this study can add to the literature on ECs and KM, as well as boost the chances of SME sustainability. Directions for future research are also provided in relation to a better understanding of the factors affecting the SP of SMEs.

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The role of knowledge management in the tourism sector: a synthesis and way forward

Cited by 17 publications

References 128 publications

Why do employees withhold knowledge? The role of competitive climate, envy and narcissism

Why do employees withhold knowledge? The role of competitive climate, envy and narcissism

A bibliometric review on knowledge management in tourism and hospitality: past, present and future trends

Is knowledge management a missing link? Linking entrepreneurial competencies and sustainable performance of manufacturing SMEs

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