Strategic Planning for IS/IT of XYZ Internet Service Provider Using Ward and Peppard Method

Abstract

PT. XYZ is one of the leading Internet service providers in East Java, Bali and Lombok. As an IT company that has the motto "The Quality Internet Service Provider", of course the role of IT is a significant thing, because with the IT all processes that are initially manual can turn out to be well automated. However, in practice the demand for the development of IS / IT systems from various divisions tends to be only concerned with the interests of the division itself. So that in the end the system produced by the IT Apps division to help a division is not in line with the interests of other divisions. This happens because the IT division does not have a long-term work program plan for developing systems that are adapted to the PT. XYZ business goals and become a top priority in the development of the IS / IT system. In the preparation of the IS / IT strategi c planning framework using the Ward and Peppard Model approach and in evaluating the elaboration of information systems strategic planning and business strategies using Balanced Scorecard and Critical Success Factors. Several analytical methods such as Value Chain Analysis, SWOT Analysis, PEST Analysis and Five Force Model Analysis are used to analyze internal and external business environments. Strategic Grid McFarlan Analysis is used to map application portfolios The result of this research is a blueprint of strategic plan IS/IT in PT. XYZ. Wich included recommendation for improvements in the network structure. While at the SI system is recommended for development id advanced ERP which affect the portofolio application to support the achievement of the vision and mission of the company.

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“…McFarlan's strategic grid is a strategy for mapping applications into a grid based on their contribution to the organization [15]. In a previous study [16], [17], a grid was divided into four categories: support, key operational, high potential, and strategic, as shown in Figure 1. Each category describes each application's contribution to the organization.…”

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“…Analisis Value Chain dilakukan untuk menggambarkan aktivitas proses bisnis utama serta aktivitas pendukung organisasi/perusahaan sehingga dapat diketahui kebutuhan aplikasi untuk menunjang aktivitas bisnis utama yang lebih efektif dan efisien [7]. Value Chain menitikberatkan pada sistem, dan bagaimana pengolahan input diubah menjadi output yang bermanfaat.…”

“…Arah analisa PEST adalah kerangka untuk menilai sebuah situasi, menilai strategi atau posisi, arah perusahaan, rencana pemasaran, atau ide. Hasil analisis PEST digunakan untuk menentukan strategi bisnis yang akan diambil selanjutnya [7].…”

Strategic Planning IS/IT TO Improve Business Competitiveness in Public Hospital

“…In Budiyanto's research, IS / IT strategic planning carried out at the Yogyakarta "API" Polytechnic besides adding SWOT to the Ward & Peppard method, researchers also added McFarlan Strategic Grid to assess or map current applications that fall into the high potential, strategic, key operational or support [16]. Complementing his previous research, Febriyanti complements his research on IS / IT strategic planning by incorporating all analyzes from previous research and adding it to PEST analysis and Five Forces analysis as a solution to analyzing internal and external business environments [17]. Updates were made to Lestari's research using the Ward & Peppard framework and adding the Anita Cassidy method.…”