Strategic human resources management and hotel performance

Abstract

This study sought to verify strategic human resources management's influence on hotel performance by analysing data on managers of hotels located in Grande Florianópolis, Brazil. Bibliographical research was conducted to provide a theoretical framework to support the analysis, and a descriptive methodology approach based on the positivist paradigm was applied. The proposed model was subjected to exploratory factor analysis, confirmatory factor analysis and structural equation modelling. The sample consisted of 70 hotel managers, and the data were collected with a closed-ended questionnaire. The results show that, of the 32 variables studied, 13 variables are connected to high performance in medium-sized hotels in Grande Florianópolis. In addition, the analyses confirmed the validity of the proposed model, in which strategic human resources management is directly related to hotel performance. The findings include that employee training and development, as well as workplace structuring, are strategic human resources management practices essential to achieving higher performance.

Absorptive Capabilities as Determinants of Economic Sustainability of Small and Medium-Scale Enterprises

“…We look at the role of the dimensions of absorptive capabilities on the economic sustainability of SMEs. While most literature on absorptive capabilities focused on the subject as a single entity, for example, Olaleye et al (2020), Kaur andMehta (2017), Al-Ghazali &Al-Janabi (2021), and a few others like Camisón and Forés (2010), Machado et al (2019), andSetia andPatel (2013) looked at the specific process; and the very little study looked at the individual dimension of acquisition, assimilation, transformation, and exploitation. This study dissected absorptive capabilities and examined the role of each dimension on the attainment of economic sustainability of SMEs, thus contributing to the current debate on absorptive capabilities.…”

Organizational performance assessment in hotel industry: a systematic review

“…With the dynamics and market diversification, modern tourism, and its segments, obtained significant importance in economic development, generating employment and income. The hotel sector is of fundamental importance for the tourism industry and historically behaves as a highly innovative phenomenon, where its success depends mainly on the performance of small companies (JALILVAND, 2017;MACHADO et al, 2019). Practice and performance range with a diversity of methods, measures, and approaches in this sector (WONG et al, 2021).…”

“…In the hospitality sector, performance is usually related to the quality of services provided and is commonly measured by the customer's perception of their experiences and expectations regarding the service (GARCIA; ARDIGÓ, 2018;MACHADO et al, 2019).…”

Human resource management and performance in Ibero-America: Bibliometric analysis of scientific production

“…Moreover, the establishment of a historic relationship between the human capital of organizations and the attainment of desirable results (Arthur, 1994;Delery & Doty, 1996;Huselid, 1995;MacDuffie, 1995;Youndt et al, 1996) allowed to position the administration of such resource as one of the main research topics at the present time (Afum et al, 2021;Lopez-Cabrales & Valle-Cabrera, 2020;Nascimento et al, 2019;Pradana et al, 2020).…”