Strategic and operational factors' influence on the management of building maintenance operation processes in sports and leisure facilities, Hong Kong

Abstract

Hackman Hon Yin Leeis Chartered Surveyor (UK), Registered Professional Surveyor (HK), Certifi ed Facility Manager (USA) and Registered International Engineering Technologist (HK) with over 20 years of experience in the fi eld of operation and maintenance of building services engineering systems, building maintenance and facilities management. Recently, he obtained a doctoral degree from the University of South Australia and his completed research work examines the gaps between top management and maintenance personnel in the management of building maintenance operation processes for sports and leisure facilities, a Hong Kong perspective with suggested ways to improve its operational effi ciency. David Scottis Professor Department of Civil Engineering. His principal areas of teaching and research include management of construction, construction project management, construction IT, engineering economics. David Scott originally studied, trained in UK but has worked in Africa, Asia and Australasia for 25 years before coming to Curtin.His main areas of research interest have changed and developed over the years but have always focussed around construction management and engineering economics. His areas of special interest have ranged from resource planning to appropriate technology, from partnering to alternative evaluation techniques, from computer applications to project management information systems. Currently his research centres on IT applications in construction and Internet-based teaching and learning.ABSTRACT The main objective of this paper is to examine strategic and operational factors infl uencing the management of building maintenance operation processes in sports and leisure facilities. These factors are developed from the identifi cation of four main aspects in building maintenance management: building maintenance policy and strategy, strategic management, facility management and performance management. The management of building maintenance operation processes is the key for providing better built environment to building customers and users. It is particularly important in managing hospitality facilities such as sports and leisure facilities. However, maintenance is not in a high priority list in most of the organisations. This barrier contributes to the gaps between top management at the strategic level and maintenance personnel at the operational level. Building maintenance is changing pace with the development of facility management, which has impacts on the planning to Lee and Scott implementation of maintenance operation processes and building performance. The information related to the strategic and operational factors is essential before an in-depth study is undertaken about the improvement of the gaps between top management at the strategic level and maintenance personnel at the operational level for building operation effi ciency.

Main functions for building maintenance management: an outline application

“…The main topics covered in the bibliographic review are briefly described as follow: An analysis of the general fundamentals of BMM. Works with analogous points or features identified – Yin Lee and Scott (2009), Straub (2012), Falorca et al (2013a), Lateef Olanrewaju and Abdul-Aziz (2015) and Mydin (2017). A bibliometric study, with the aim of creating the basis of a catalogue of bibliographic resources, to be used in conjunction with the SIAPME future computerised platform and to be made available to SIAPME users and managers. Studies can be found, some reflecting upon bibliometric analysis (Falorca et al , 2014; Santos et al , 2017), literature searches (Wing et al , 2016) and literature analysis and reviews (Au-Yong et al , 2016; Che-Ghani et al , 2016; Puķīte and Geipele, 2017; Lohmann et al , 2017; Galán and Gómez, 2018; Chong et al , 2018).…”

“…Although BM activity may have, in the short or medium term, a significant strengthening of its scale of implementation, it seems that it is already facing with even demanding customers and situations, seeking effective services of higher quality and speed, without involving significant increases in costs. The challenges of effectiveness of maintenance strategies have already been analysed by Yin Lee and Scott (2009) and some of the other biggest BM challenges are also indicated by Christiansen (2018).…”

Maintenance Generators and Procurement Methods of Sport Facilities in the North Central Nigeria

“…Sports facilities are categorized as hospitality facilities and the facilities require high level of services and attention because their expectation is usually high (Lee & Scott, 2009). According to Chan et al (2001), hospitality facilities are more complicated in construction and installation, thus it leads to higher maintenance cost.…”

“…The maintenance requirements here are comparatively more demanding. Therefore it is important to have a well-developed maintenance practice to support the maintenance of these facilities (Lee & Scott, 2009).…”

“…According to the British Standard 3811, "building maintenance" is defined as the work undertaken to keep, restore or improve every part of a building, its services and surroundings. Lee and Scott (2009), used this definition to define the maintenance of sports facilities as well. Maintenance of sports facilities is expected to restore the facility to its original design level and not to fall below the acceptable performance level (Natural turf, 2008) and it may be more than "to extend the life cycle of the facility" (Zavadskas et al, 1998).…”