Strategic Alignment of Business Processes

Morrison, Evan; Ghose, Aditya; Dam, Hoa Khanh; Hinge, Kerry; Hoesch-Klohe, Konstantin

doi:10.1007/978-3-642-31875-7_3

Cited by 28 publications

(19 citation statements)

References 135 publications

(266 reference statements)

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“…A necessidade de as organizações promoverem o alinhamento de suas estratégias com os processos internos e com as pessoas tem se configurado como uma necessidade crescente (MORRISON et al, 2011).…”

Section: Alinhamento Estratégico E Informaçãounclassified

A Informação Como Elemento De Integração Entre Propósito, Processos E Pessoas Em Instituições Brasileiras E Portuguesas

Andrade

Roseira

2017

REAd. Rev. eletrôn. adm. (Porto Alegre)

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A vantagem competitiva de uma organização, empresa pública ou privada, ou até mesmo uma nação, está passando a depender, cada vez mais, de sua capacidade de tomada de decisões, gerar estratégias e transformá-las em ações diárias. Dessa forma, o desdobramento do propósito por meio dos processos de negócio até as pessoas permite assegurar o desenvolvimento de ações de forma convergente e mais orientada ao alcance dos objetivos estratégicos da organização. Esta pesquisa tem por objetivo avaliar o papel da informação como elemento integrador do propósito, do processo e das pessoas em organizações de captação, processamento e disseminação de informação em organizações brasileiras e portuguesas. É uma pesquisa interdisciplinar e se insere no contexto da Ciência da Administração e da Ciência da Informação no aspecto em que a informação e seus fluxos colaboram com os vários componentes do processo de alinhamento estratégico da organização. O estudo de natureza exploratória adotou uma metodologia multicaso. Foram estudados seis casos: especificamente, três organizações brasileiras e três portuguesas. Os dados foram recolhidos através de entrevistas semiestruturadas com profissionais da gestão das organizações pesquisadas. Os casos foram analisados individualmente e, posteriormente, procedeu-se à sua análise comparativa. Os resultados obtidos mostram que, apesar da centralidade da informação no seu propósito estratégico, as organizações pesquisadas não utilizam a informação em sua gestão interna e não revelam a mesma efetividade que possuem na prestação desses serviços informacionais.Palavras-chave: Alinhamento Estratégico. Propósito. Processo. Pessoas. INFORMATION AS THE LINK BETWEEN PURPOSE, PROCESSES AND PEOPLE: A STUDY IN BRAZILIAN AND PORTUGUESE INSTITUTIONS ABSTRACTThe competitive advantage of an organization, either public or private, or even a nation, is

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Section: Alinhamento Estratégico E Informaçãounclassified

A Informação Como Elemento De Integração Entre Propósito, Processos E Pessoas Em Instituições Brasileiras E Portuguesas

Andrade

Roseira

2017

REAd. Rev. eletrôn. adm. (Porto Alegre)

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“…Among these, we note Henderson & Venkatraman (1992), Beer & Eisenstat (2000), Prieto (2006), Kaplan & Norton (1997), Galbraith et al (2002), and Morrison et al (2011), all of whom point to the idea that for alignment to occur, resources and capabilities need to be integrated, although they do not agree on how it should be realized.…”

Section: Literature Reviewmentioning

confidence: 99%

“…It relies on Process Management to be the link between the strategy of the business and its employees (Morrison et al, 2011). Our research, therefore, considers internal alignment without nevertheless disregarding the importance of external alignment.…”

Section: Literature Reviewmentioning

confidence: 99%

“…According to Morrison et al (2011), this ensures that actions are done in a concerted way and geared more to realizing the strategies of the organization. This is the backdrop of our research, one in which we seek to describe the situation of information collection, processing and dissemination organizations, namely libraries, museums and archives.…”

Section: Introductionmentioning

confidence: 99%

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A informação como elemento de integração entre propósito, processos e pessoas: um estudo em instituições portuguesas

Andrade

Roseira

2017

Gest. Prod.

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For information management to effectively meet its goal, companies must clearly know the information concept they are pursuing, to whom it belongs, how it is stored, and who is responsible for managing, controlling, and using it. This research aims to evaluate the role of information as an integrating element of purpose, process, and people in Portuguese organizations that focus on collecting, processing, and disseminating information. It is an interdisciplinary study included in the context of Administration and Information Science in the aspect in which information and its flows connect with the various components of the strategic alignment of organizations. This exploratory study adopted a multi-case methodology. Three Portuguese organizations were studied. Data were collected through semi-structured interviews with managers of the organizations under study. The cases were analyzed individually and subsequently subjected to comparative analysis. The findings suggest that, despite the centrality of information in their strategic purpose, the organizations surveyed do not use the information in its internal management and do not present the same effectiveness depicted in the provision of information services to external parties.

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“…(iii) Traceability is enhanced, which is necessary for enterprise management [9] and facilitates the sustainability of organisations [10]. (iv) It helps identifying cross-functional interdependencies during business change management, by supporting the identification of the goals for change and the analysis of the impact on processes [11] [8] [10].…”

Section: Introductionmentioning

confidence: 99%

Integrating the Goal and Business Process Perspectives in Information System Analysis

Ruiz

Costal

España

et al. 2014

Advanced Information Systems Engineering

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Abstract. There are several motivations to promote investment and scientific effort in the integration of intentional and operational perspectives: organisational reengineering, continuous improvement of business processes, alignment among complementary analysis perspectives, information traceability, etc. In this paper we propose the integration of two modelling languages that support the creation of goal and business process models: the i* goal-oriented modelling method and Communication Analysis, a communication-oriented business process modelling method. We describe the methodological integration of the two modelling methods with the aim of fulfilling several criteria: i) to rely on appropriate theories; ii) to provide abstract and concrete syntaxes; iii) to provide scenarios of application; and iv) to develop tool support. We provide guidelines for using the two modelling methods in a top-down analysis scenario. We also present an illustrative case that demonstrates the feasibility of the approach.Keywords: modelling language, requirements engineering, goal modelling, business process modelling, ontological analysis, metamodel integration IntroductionOrganisations are aware of the importance of evolving to keep pace with changes in the market, technology, environment, law, etc.[1]. As a result, continuous improvement and reengineering have become common practices in information system engineering. Understanding organisations and their needs for change often requires several interrelated perspectives [2][3]. The information system engineering community has contributed a number of modelling languages that are typically oriented towards a specific perspective, requiring approaches to their integration [4]. In this paper, we focus on extending a business process perspective with intentional aspects of organisations. Business process modelling languages provide primitives to specify work practice (i.e. activities, temporal constraints and resources). Despite being widely accepted that processes are means to achieve organisational goals [5], process models give little attention to the strategic dimension [6]. The analysis, prioritization and selection of organisational strategies are the scope of intentional modelling languages, which focus on the business roles, their goals and their relationships. This is a pre-print draft of the following article published by Springer (who holds the copyright): M. Ruiz, D. Costal, S. España, X. Franch, and Ó. Pastor, "Integrating the goal and business process perspectives in information system analysis," presented at the 26th International Conference on Advanced Information Systems Engineering (CAiSE 2014), Thessaloniki, Greece, 2014.Business processes and goals are intrinsically interdependent [7] and several works provide detailed arguments in favour of combining both perspectives: (i) An integrated approach allows understanding the motivation for processes [6]. (ii) In the opposite direction, goals may be used to guide process design [8]. (iii) Traceability is enhanced, whi...

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Strategic Alignment of Business Processes

Cited by 28 publications

References 135 publications

A Informação Como Elemento De Integração Entre Propósito, Processos E Pessoas Em Instituições Brasileiras E Portuguesas

A Informação Como Elemento De Integração Entre Propósito, Processos E Pessoas Em Instituições Brasileiras E Portuguesas

A informação como elemento de integração entre propósito, processos e pessoas: um estudo em instituições portuguesas

Integrating the Goal and Business Process Perspectives in Information System Analysis

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