Stochastic Benchmarking

Amirteimoori, Alireza; Sahoo, Biresh K.; Charles, Vincent; Mehdizadeh, Saber

doi:10.1007/978-3-030-89869-4

Cited by 7 publications

(3 citation statements)

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“…Thirdly, The findings of the study help in extending the scope and extent of existing literature on the impact of changing needs of occupiers in the CRE worldwide on benchmarking workspace usage patterns. Organizations worldwide have realized that employees do not need an office space to work, rather there is a need to create a happy workplace allowing employees to work from coffee shops or gamification areas while keeping in touch with them through wireless technologies (Amirteimoori et al. , 2022).…”

Section: Discussionmentioning

confidence: 99%

“…(2012) found that the measurement of strategic performance of the organization requires a clear rationale between these perspectives as a strategic map to meet the changing demands of management and occupiers worldwide. The BSC tool was emphasized on effective deployment of the key-performance indicators (KPIs) on the perspectives to measure workplace performance (Amirteimoori et al. , 2022).…”

Section: Theoretical Model and Hypotheses Developmentmentioning

confidence: 99%

“…, 2012). However, in the real estate context, benchmarking is focused on the analysis of portfolio performance for which the CRE industry use tangible measurements to improve business performance such as measuring business efficiency (Amirteimoori et al. , 2022).…”

Section: Theoretical Model and Hypotheses Developmentmentioning

confidence: 99%

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Assessment of the mediating effect of benchmarking workspace usage on portfolio optimization and client satisfaction: Indian information technology companies

Kaur

Solomon

2022

BIJ

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PurposeMany corporates in India are constantly adapting real estate benchmarks to reduce the workspace maintenance cost. However, anecdotally benchmarking the experience of clients while designing the workspace maintenance policies is not adequately taken into consideration in India. The focus of this study is on benchmarking workspace usage based on client usability.Design/methodology/approachThe research is descriptive in nature. A structured questionnaire was sent to Information Technology (IT) companies in India to collect data through SurveyMonkey. Stratified sampling was used to collect a sample of 697 respondents which was also verified using G* software. The data collected was analysed using descriptive statistics and partial least square–structured equation modeling (PLS-SEM) to investigate the mediating effect of benchmarking the workspace usage on portfolio optimization and client satisfaction.FindingsThe structural model results obtained through the bootstrapping technique show that benchmarking workspace usage for real estate management positively impacts client satisfaction in the Indian IT workspace. The findings of this study support the full mediation effect (97%) and indicate that benchmarking practices are necessary for developing strategies for optimal portfolio asset utilization and are essential to survive in the current competitive business environment.Research limitations/implicationsThe findings of this study were influenced by the feedback from the top 100 IT clients in India. The research findings vary according to the cost-benefit analysis of adopting benchmarking measures in small and medium-sized IT companies which still benchmark the workspace usage based on cost-saving measures. Also, very sparse research has been conducted in the workspace management domain of IT firms, so the results of this study can further be used as a reference to explore this area.Practical implicationsThe study provides useful insights into how benchmarking in the workspace management domain of the CRE industry can be applied to address portfolio-related challenges, divergent client needs and improve workspace usability following energy-efficient policies. Practitioners can use this study as a guide to develop more effective workspace management policies.Social implicationsThis study may guide other firms to benchmark their current workspace usage and evaluate the impact of their workspace management policies based on the theoretical framework of value-added balanced benchmarking criteria.Originality/valueThis research adds value to the limited literature available on the impact of technology-enabled portfolio optimization techniques through benchmarking which can reduce workspace usage and enhance the usability of the workspace.

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Section: Discussionmentioning

confidence: 99%

Section: Theoretical Model and Hypotheses Developmentmentioning

confidence: 99%