Assessment of the mediating effect of benchmarking workspace usage on portfolio optimization and client satisfaction: Indian information technology companies

Kaur, Taran; Solomon, Priya

doi:10.1108/bij-03-2021-0150

Cited by 3 publications

(2 citation statements)

References 56 publications

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“…Then, they can treat their customers more pleasantly and ensure a superior level of service. In this 21st century, adopting the best practices for designing workplace facilities requires aligning the need of the occupier with the company’s strategic goals (Kaur and Solomon, 2022). Numerous researchers (McAllister, 2020; Sharma, 2018; Harris, 2015) emphasized that the metrics primarily connected to workplace design efficiency, that is, optimal use of resources by an organization should measure the impact of workplace facilities on sustainability reporting on employee well-being.…”

Section: Discussion Of Resultsmentioning

confidence: 99%

“…CRE managers play a critical role in designing a service-centered delivery system that involves three key elements: intangibility, customer integration and the heterogeneity of services (Aroles et al, 2019). Benchmarking F 41,3/4 the performance of workplace design for CRE (non-real estate) organizations is considered a valuable tool for the efficient management of real estate portfolios which can support the core business of the organization (Kaur and Solomon, 2022). The goal of the benchmarking process is to identify "best practices" and to learn from those who perform the best (Kaplan and Norton, 1996).…”

Section: Introductionmentioning

confidence: 99%

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Redesigning workspace at Adobe: an Indian perspective

Kaur

Bansal

Solomon

2022

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Purpose The purpose of this study is to describe the success story of a software company, Adobe, in redesigning the workplace environment from cubicles to a connected collaborative workplace, which helped the organization optimize workplace usage. The goals were to design an innovative work environment to optimize the usage of the office portfolio, improve workplace service quality and infrastructure facilities of the portfolio, increase employee productivity, reduce technology costs, engage employees in a better way to enhance employee satisfaction, align workplace design with the brand, mobilize technology and enable a globalized workforce to facilitate higher productivity. Design/methodology/approach An exploratory research design method was adopted using the purposive sampling technique to collect data through semi-structured interviews with a team of nine property professionals from the operations team responsible for workspace redesign at Adobe in India. Findings The main observations of the corporate real estate (CRE) manager were on what value parameters drive workplace redesign and how different software companies were creating strategies to manage workplace design or redesign change for optimal use of the organization portfolio. To discuss the CRE strategies of global software leaders, IBM and SAP were pointed out in this case. Research limitations/implications The number of interviews were limited. The related parameters for workplace transformation are not necessarily complete. However, the parameters are regarded to include the most important aspects of workplace redesign. Practical implications This study provides useful insights into how benchmarking in the workplace transformation function of the CRE industry can be applied to address portfolio-related challenges, divergent employee needs and improve workspace usability following energy-efficient policies. Practitioners can use this study as a guide to develop more effective workspace designs. Social implications This study may guide other firms on successful workspace design initiatives that may overcome many obstacles in the workplace transformation process to have their intended impact on workplace efficiency and employee satisfaction. The case can be used as an inspiration for developing specific user-focused innovative workspace design in practice. Originality/value Adopting the theoretical background of the person–environment fit theory, this study adds to the understanding of the operational model of a digitally connected workspace designed as per real estate needs and strategies to manage the CRE portfolio of the company.

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Section: Discussion Of Resultsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Redesigning workspace at Adobe: an Indian perspective

Kaur

Bansal

Solomon

2022

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Benchmarking quality characteristics for road-mapping sustainability of higher educational institutes and capping Indian portfolio

Sahu,

Raut

2023

BIJ

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PurposeEducational policies, integrated practices, obliged strategies and notable benchmarks are always required by the higher educational institutions (HEIs) for operating business ventures into competent boundaries and to preside toward the overall new business density. The same are needed to be evaluated based on student's concerns for road-mapping sustainability. Accordingly, authors conducted present study to identify crucial quality characteristics (measures) under the origins of HEIs based on student's concerns using qualitative medium under Indian economy. The study is presenting critical dimensions and quality characteristics, which are seeking by the students for selecting HEIs for their studies.Design/methodology/approachKano integrated-Grey-VIKOR approach is utilized in present study for road-mapping sustainability based on the determination of priority index and ranking. The study utilized three segments of methodology, where in the first segment, Kano technique is implicated to define priority index of quality characteristics. In the second segment, grey sets theory is implicated to capture the perceptions of the respondents. In the third segment, VIKOR technique is implicate to rank the HEIs.FindingsThe findings of the study will assist administrators in planning the prominent strategies that can embrace performance traits under HEI, which in turn will participate in growth and development of an economy. The findings have revealed “PPCS, ICMC, TSTR, PICM, AFEP, IMIS as Attractive performance characteristics,” “IEAF, OIAR, INET as One dimensional performance characteristics,” “QTCS, PORE, SIRD as Must-be performance characteristics” and “PQPE, PCTM as Indifferent performance characteristics.” Additionally, “Professional and placement characteristics of institute” is found as the most significant measure inspiring students for admiring engineering institutes. It is found that “Observance of institutional affiliation and recognition” and “Infrastructure, classroom management and control methods” are found as the second significant measures. “Patterns of question papers and evaluation medium” and “Personal characteristics of teacher and management” are found as the least competent characteristics admiring stakeholders for selecting HEI.Originality/valueThe present study can assist administrators in drafting refined policies and strategies for practising quality outputs by HEI. The study suggested critical quality characteristics, which in respond will aid in attracting more number of students toward educational institutes. A study under Indian context is demonstrated for presenting critical facts and attaining higher student's enrolment rates.

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Future workplace reimagination: A multiscenario analysis on entrepreneurial small and medium internationalisers

Mahdiraji,

Yaftiyan,

Sadeghi

et al. 2024

European Management Review

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This paper aims to encounter the scholarly demand for comprehensive identification and investigation of the factors that highlight the sense of the “workplace of the future.” Besides, this study sheds in‐depth qualitative and quantitative insights into analysing such drivers in international entrepreneurial small and medium enterprises of emerging economies like Iran. A mixed method of systematic literature review and hesitant triangular fuzzy Delphi was initially employed to identify and finalise the significant factors. Afterwards, the causal level‐based relationship network and the finalised factors' power map were accomplished for three distinct scenarios (i.e., the pessimistic, probable and optimistic conditions). To this end, a novel integration of hesitant triangular fuzzy sets and interpretive structural modelling‐matrix‐based multiplication applied to a classification was designed and applied. As a result, future workplace concerns were systematically reviewed. From the initial list of 34 factors, eight were selected from the perspective of three panels of experts (15 international entrepreneurs) as the most crucial for international small and medium enterprises due to implementing the hesitant triangular fuzzy sets. Furthermore, the selected factors were categorised and levelled according to the novel interpretive structural modelling‐matrix‐based multiplication applied to a classification method developed in this article. Accordingly, for each scenario studied, from low to high uncertainty and indeterminacy, a separate conceptual model illustrating the relationship among the factors propelling the reimagining of the future of the workplace was presented.

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Assessment of the mediating effect of benchmarking workspace usage on portfolio optimization and client satisfaction: Indian information technology companies

Cited by 3 publications

References 56 publications

Redesigning workspace at Adobe: an Indian perspective

Redesigning workspace at Adobe: an Indian perspective

Benchmarking quality characteristics for road-mapping sustainability of higher educational institutes and capping Indian portfolio

Future workplace reimagination: A multiscenario analysis on entrepreneurial small and medium internationalisers

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