Still up in the air

Lazar, Jonathan; Jaeger, Paul T.; Olalere, Abiodun; Algarne, Mugren; Augustine, Zachary; Brown, Connor; D'Erasmo, Frank; Dotson, Brian; Endiape, Gene; Govender, Louette; Hagos, Niftalem; Hunt, Gregory; Lawrence, William; Plummer, Robert L.; Richardson, Ashley; Saval, Justin; Schickling, Christopher; Schley, Chris; Szoka, Douglas; Torrie, Ryan; Walton, Michael

doi:10.1145/2307729.2307768

Cited by 4 publications

(1 citation statement)

References 20 publications

(18 reference statements)

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“…Unequal outcomes: Inequalities can arise from constraints placed on people who declare a disability which does not apply to those who do not. An example of this is described in [25] who report how websites for purchasing flights were not accessible, requiring people with accessibility needs to use the phone to make bookings, and therefore losing out on offers that were only available for web-based purchases.…”

Section: The Challenges Of Administrative Processesmentioning

confidence: 99%

Creating ‘a Simple Conversation’: Designing a Conversational User Interface to Improve the Experience of Accessing Support for Study

Iniesto

Coughlan

Lister

et al. 2023

ACM Trans. Access. Comput.

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Administrative processes are ubiquitous in modern life and have been identified as a particular burden to those with accessibility needs. Students who have accessibility needs often have to understand guidance, fill in complex forms and communicate with multiple parties to disclose disabilities and access appropriate support. Conversational user interfaces (CUIs) could allow us to reimagine such processes, yet there is currently limited understanding of how to design these to be accessible, or whether such an approach would be preferred. In the ADMINS (Assistants for the Disclosure and Management of Information about Needs and Support) project, we implemented a virtual assistant (VA) which is designed to enable students to disclose disabilities and to provide guidance and suggestions about appropriate support. ADMINS explores the potential of CUIs to reduce administrative burden and improve the experience of arranging support by replacing a static form with written or spoken dialogue. This paper reports the results of two trials conducted during the project. A beta trial using an early version of the VA provided understanding of accessibility challenges and issues in user experience. The beta trial sample included 22 students who had already disclosed disabilities and 3 disability support advisors. After improvements to the design, a larger main trial was conducted with 134 students who disclosed their disabilities to the university using both the VA and the existing form-based process. The results show that the VA was preferred by most participants to completing the form (64.2% vs 24.6%). Qualitative and quantitative feedback from the trials also identified accessibility and user experience barriers for improving CUI design, and an understanding of benefits and preferences that can inform further development of accessible CUIs for this design space.

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Section: The Challenges Of Administrative Processesmentioning

confidence: 99%

Creating ‘a Simple Conversation’: Designing a Conversational User Interface to Improve the Experience of Accessing Support for Study

Iniesto

Coughlan

Lister

et al. 2023

ACM Trans. Access. Comput.

View full text Add to dashboard Cite

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The accessibility of administrative processes

Coughlan

Lister

2018

Proceedings of the 15th International Web for All Conference

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Administrative processes that need to be completed to maintain a basic standard of living, to study, or to attain employment, are perceived to create burdens for disabled people. The navigation of information, forms, communications, and assessments to achieve a particular goal raises diverse accessibility issues. In this paper we explore the different types of impacts these processes have on disabled university students. We begin by surveying literature that highlights the systemic characteristics of administrative burdens and barriers for disabled people. We then describe how a participatory research exercise with students led to the development of a survey on these issues. This was completed by 104 respondents with a diverse range of declared disabilities. This provides evidence for a range of impacts, and understanding of the perceived level of challenge of commonly experienced processes. The most common negative impact reported was on stress levels. Other commonly reported impacts include exacerbation of existing conditions, time lost from study, and instances where support was not available in a timely fashion. Processes to apply for disability-related support were more commonly challenging than other types of processes. We use this research to suggest directions for improving accessibility and empowerment in this space. CCS Concepts • User Characteristics-People with Disabilities • Accessibility-Accessibility design and evaluation methods.

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Diversity of Web accessibility in tourism: Evidence based on a literature review

Teixeira

Eusébio

Teixeira

2021

TAD

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BACKGROUND: In the tourism industry, people with disabilities (PwD) are frequently excluded from certain activities. The Internet is one of the most used information sources for planning tourism trips. However, the level of accessibility of information disseminated by the tourism industry through websites is still very low. OBJECTIVE: This study aims to explore the existence of diversity in Web accessibility in the tourism industry. METHODS: A systematic literature review method was used for the identification, selection, and evaluation of the published research on Web accessibility in the tourism industry. A set of 40 papers obtained from relevant scientific databases, and complemented with a snowballing effect, was synthesized and analyzed. RESULTS: Low levels of diversity of Web accessibility were found in the different tourism activities analyzed. The majority of studies published in this field are relatively recent and both manual and automated methods were employed. Web accessibility failures were mainly related to lack of connectivity with assistive technologies, complex layout, and navigation difficulties. CONCLUSION: The results obtained in this systematic literature review provide important contributions to increase knowledge of Web accessibility in the tourism industry. Moreover, practical and theoretical contributions can help Web developers creating more accessible tourism websites.

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Still up in the air

Cited by 4 publications

References 20 publications

Creating ‘a Simple Conversation’: Designing a Conversational User Interface to Improve the Experience of Accessing Support for Study

Creating ‘a Simple Conversation’: Designing a Conversational User Interface to Improve the Experience of Accessing Support for Study

The accessibility of administrative processes

Diversity of Web accessibility in tourism: Evidence based on a literature review

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