This study aims at developing and testing a model integrating the associations among tourists' evaluation of destinations' attributes, overall satisfaction and behavioural intentions. The analysis is based on 923 observations collected in the Central Region of Portugal, where no investigation of this nature had been conducted before, and compares results regarding domestic versus international tourists. LISREL estimates provided strong support for the model. Some idiosyncrasies specific to each sample were found. This study represents an important contribution to the body of knowledge in the area of tourism destinations' management and marketing and suggests important implications to both practitioners and researchers.
Literature dealing with tourism and disability mostly stresses the frequent exclusion of impaired persons and emphasizes the benefits associated with tourism activities, neglecting the diversity of impairments. This paper takes a different approach, by analyzing the diverse forms of being disabled, meaning different abilities to participate in tourism and diverse capabilities of experiencing leisure activities. An exploratory survey directed to 200 persons with disabilities was undertaken in Portugal. Market segmentation was based on the commonly defined types of impairment: intellectual, motor, hearing and visual. Evidence suggests statistical differences among segments regarding travel behavior, motivations, interests and needs, motivated by diverse types of disabilities.
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