Staff attitudes about event reporting and patient safety culture in hospital transfusion services

Abstract

Overall, the transfusion services had very positive attitudes about event reporting and safety culture. Transfusion services do well recording events that result in patient harm or have the potential for harm, but there is a need to increase reporting of deviations from procedures and mistakes that staff catch and correct on their own. In addition, there are a few areas of safety culture that warrant improvement, particularly the transfusion service's work relationship with nursing staff. The study provides useful descriptive information about how staff view event reporting and safety-related issues and identifies strengths and areas for improvement.

Ápolók transzfuziológiai ismeretei és kompetenciái egy országos felmérés tükrében

“…Azonban csak 31%-uk értett egyet abban, hogy az ápolószemély-zetnek együtt kellene működni a transzfúziós szolgálat-tal a hibák csökkentése érdekében. Ez a tanulmány hasznos információkkal szolgál arról, hogy a személyzet hogyan vélekedik a transzfúziós események jelentéséről, EREDETI KÖZLEMÉNY a biztonsággal kapcsolatos kérdésekről, és miként hatá-rozza meg az erősségeiket és a fejlesztendő területeket [16].…”

The Culture of Incident Reporting and Feedback: A Cross-Sectional Study in a Hospital Setting

“…Participants with incompletely filled in questionnaires according to the scoring procedure for the HSOPSC [10], and/or had filled in less than two items in one of the dimensions that were used as the measure of the "incident culture" in this study, were excluded.…”

“…The original HSOPSC was developed by the Agency for Healthcare Research and Quality (AHRQ) [10]. The HSOPSC consists of 42 items, and measures the health care personnel's perception of the dimensions of the safety culture, seven at the unit level, three at hospital level and two multiple items outcome measuring "Frequency of event reporting" and "Overall perceptions of safety".…”

“…Several other studies have shown a score that can be improved for the safety culture dimensions "Frequency of event reporting" [11] [13] [16] and "Feedback and communication about error" [11]- [13]. The culture dimension "Frequency of event reporting" considers the reporting of mistakes that do not harm the patient [10]. In this study, the two culture dimensions "Frequency of event reporting" and "Feedback and communication about error" were defined as the "incident culture".…”

“…Several instruments have been developed to measure the safety culture in health care organisations [8] [9]. The instrument Hospital Survey on Patient Safety Culture (HSOPSC) [10] has been frequently used to measure the safety culture in hospital settings in Northern Europe [11]- [20]. The assessments of the safety culture can identify areas where improvements are needed [21].…”