“…We subscribe to the view that children and young people are in a unique position to convey their own experiences, and have the legitimate right to manifest their needs and concerns on the issues that affect their lives (Calheiros, Patrício, & Graça, 2013;Cashmore, 2002;Clark & Moss, 2001;UNCRC, 1989). Furthermore, the participation of direct stakeholders (e.g., children and youth; staff) in service assessment and design is important also for building tailored responses and to foster service effectiveness (e.g., Calheiros et al, 2013;McMillen, Auslander, Elze, White, & Thompson, 2003;Teufel-Shone, Siyuja, Watahomigie, & Irwin, 2006). Studies 6 and 7 will draw on children/youth in the shelter and the staff as informants, with a special focus on the perspectives of children/youth as experts in their own experience.…”