Stadionzeitung meets Facebook

Burk, Verena; Grimmer, Christoph G.; Pawlowski, Tim

doi:10.1365/s11621-014-0338-y

Cited by 4 publications

(1 citation statement)

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“…Fans and members require a carefully planned communication approach to strengthen trust and loyalty levels as well as to build up understanding for the FCs' actions (Burk et al, 2014). An FC's webpage is still the most commonly used communication tool.…”

Section: Fan Welfare Maximizationmentioning

confidence: 99%

Management quality of professional football clubs: the Football Management (FoMa) Q-Score 2018

Zülch

Palme

Jost

2020

SBM

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PurposeThis study derives a new framework that comprehensively assesses management quality along four dimensions, namely Sporting Success; Financial Performance; Fan Welfare Maximization; and Leadership and Governance. Filled with measurable key performance indicators (KPIs), these dimensions serve the purpose of objectively quantifying the relevant success factors. Ultimately, the performance in all dimensions indicates a football club's management quality.Design/methodology/approachThe study relies first on a review of the literature in the field of both general management and sports. Second, the authors adapt the balanced scorecard framework to the field of professional football and use a set of KPIs to assess the management quality of the Bundesliga teams over the seasons 2016/17 and 2017/18. Third, the authors validate the relative weights of the four dimensions composing the so-called “Football Management Quality score” (i.e. FoMa Q-Score) using expert interviews.FindingsTwo movements characterize the score development in 2017/18 compared to 2016/17: first, scores appear more contracted than previously. Second, both average and median scores improved, suggesting a general improvement in the management quality within the Bundesliga.Originality/valueTo the best of the authors’ knowledge, this is the first exploratory study deriving and measuring relevant key criteria for managing football clubs and illustrating the findings in a ranking. The aim of this study is to establish a model that impacts both academia and practice. By utilizing existing management literature and adjusting it to football particularities, the newfound knowledge begins to close the gap in sport management literature.

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Section: Fan Welfare Maximizationmentioning

confidence: 99%