Sport and Tourism: A Conceptual Framework

Gammon, Sean; Robinson, Tom

doi:10.1080/14775080306236

Cited by 150 publications

(103 citation statements)

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“…It should be noted that characteristics of slopes (F = 127.448) was the second factor that best discriminated clusters among themselves. Therefore, although this type of enterprise is designed fundamentally for sport tourism [3,6], the articulation of several services must be monitored and synthesized.…”

Section: Discussionmentioning

confidence: 99%

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Measuring Service Quality of Ski Resorts: An Approach to Identify the Consumer Profile

Miragaia¹,

Conde²,

Soares³

2016

TOSSJ

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This study determined the consumer's profile in winter sports, using their degree of satisfaction with services provided by a ski resort. A questionnaire was administered to 229 tourists/visitors and analyzed their satisfaction according to five factors: facilities and equipment; attributes of the slopes; resort services; restaurants, accommodation and social activities; and also about the access to the resort. Determination between levels of satisfaction indicated by different consumer segments was performed using a cluster analysis. The clusters identified were: partially satisfied, dissatisfied, dissatisfied with everything, satisfied with everything. In relation to gender, no significant differences were identified in any cluster. With regard to experience to visited other ski resorts, significant differences were found between tourists/visitors which have already done, comparing with the individuals who never been in a similar context. It was found that only 5.2% of consumers who have had similar experiences with other ski resorts were satisfied with all services provided. The results of this study enable to the managers identify the attributes by which tourists/visitors have a higher level of satisfaction/dissatisfaction and foremost identify the valences which can be subject to some kind of improvement. This approach enables the adaptation of services according the preferences and expectations of tourists/visitors, with the prospect of incrementing consumer loyalty.

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Section: Discussionmentioning

confidence: 99%

“…The relationship between tourism and sport continues to increase. Factors such as national and international popularity of sport events; benefits associated with active participation in sport; the variety of sport events throughout the years and their organization in different parts of the world [3], have contributed to this growth.…”

Section: Introductionmentioning

confidence: 99%

Measuring Service Quality of Ski Resorts: An Approach to Identify the Consumer Profile

Miragaia¹,

Conde²,

Soares³

2016

TOSSJ

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“…Bár a turisztikai szakirodalomban sokáig hát-térbe szorult a sport összetett fogalmának és értel-mezésének elemzése (Hich és Highman, 2001), az utóbbi évtized során egyre több figyelmet kapott ez a terület (Gammon és Robinson, 2003). Ennek ellenére a hazai szakirodalomban még ritkán találkozhatunk statisztikai adatokkal alátámasztott sportturisztikai kutatásokkal (Bokor, 2004), illetve a sporttudomány területén is mindeddig kevés tanulmány született sportturizmus témában (Bán-hidi, 2007).…”

Section: Bevezetésunclassified

“…Manapság talán ez a leggyorsabban fejlődő A sport lehet az utazás fő célja vagy csak alkalomszerűen választott szabadidős tevékenység. A sporttevékenységek gyakorisága nem befolyásolja a sportturizmus elnevezését (Bokor, 2002 Emellett az üdülés célja lehet sportágtanulás is, ahol napi többórás sportfoglalkozás keretében egyegy divatos sportág mozgásanyagát lehet elsajátíta-ni vagy fejleszteni, így például: vitorlásoktatás, tenisz, golftanulás, síoktatás, lovaglás (Gáldi, 2011).…”

Section: Sportturizmus Meghatározásokunclassified

“…A jól pozícionált ár a turista döntését nagymértékben befolyásolja. A sportolással összekötött turizmus szolgáltatásai általában a jóléti államok közép-és felső rétegei számára a legelérhetőbbek (Gáldi, 2011). A sportturisztikai tevékenységek sajátosságaiból kifolyólag egy sportturista az átlagos turistánál többet költ (pl.…”

Section: A Sportturisztikai Rendszer Felépítéseunclassified

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The Connection between Sport and Tourism, the Conceptual System of Sport Tourism

Lasztovicza¹,

Béki²

2016

Testnevelés, Sport, Tudomány

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Mix between Satisfaction and Attributes Destination Choice: A Segmentation Criterion to Understand the Ski Resorts Consumers

Miragaia

Martins

2014

Journal of Tourism Research

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This study examined the attributes prioritized by tourists when choosing a winter sports destination and their degree of satisfaction with the services provided by Portugal's only ski resort. Two hundred tourists completed a questionnaire with factor analysis then deployed to extract the data that served as the basis for cluster analysis. Our results report discrepancies between the attributes valued by tourists when choosing winter sports destinations and their degree of satisfaction with the ski resort's services. Moreover, the combination between attributes/motivations prevailing in destination selection and the subsequent satisfaction with the services provided may generate information of relevance to evaluating organizational competitiveness. Copyright © 2014 John Wiley & Sons, Ltd.

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Sport and Tourism: A Conceptual Framework

Cited by 150 publications

References 0 publications

Measuring Service Quality of Ski Resorts: An Approach to Identify the Consumer Profile

Measuring Service Quality of Ski Resorts: An Approach to Identify the Consumer Profile

The Connection between Sport and Tourism, the Conceptual System of Sport Tourism

Mix between Satisfaction and Attributes Destination Choice: A Segmentation Criterion to Understand the Ski Resorts Consumers

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