Spiritual and religious tourism, motivations and management

Steriopoulos, Effie

doi:10.1080/1743873x.2020.1725266

Cited by 1 publication

(2 citation statements)

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“…Meanwhile, transformation may be interpreted differently by different individuals (Lean, 2009). For example, when travelling, consumers may feel an impact by what they see and experience in a different part of the world and undergo transformation (Steriopoulos, 2020). In festivals, transformation may shape consumers based on the activities that take place at the event (Neuhofer et al ., 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

“…In this paper, we acknowledge a myriad of experiences that participants have at the Melbourne Cup, and for many, their experience is transformative. A transformative experience entails that the participants have achieved their own personal goals, have elevated feelings, have helped them learn about themselves and/or have shaped their worldviews and perspectives, and these matter to their personal wellbeing (Kottler, 1997; Mezirow, 1997; Steriopoulos, 2020). It is also acknowledged that sporting events contribute to societal wellbeing (Yamashita and Muneda, 2021), support destination planning and management (Presenza and Sheehan, 2013) and promote positive economic impact (Mair, 2019).…”

Section: Introductionmentioning

confidence: 99%

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Transformative service research approaches for visitor experiences in major sporting events

Steriopoulos

Ooi

2023

IJEFM

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PurposeThis research conceptualises the hallmark event, Melbourne Cup in Australia, as a major sporting brand experience. While numerous studies have explored consumer engagement and experiences in major sporting events, few research studies highlight the negative issues, such as alcoholism, gambling and violence, that may affect consumer engagement and experience. This article addresses the challenges and opportunities of providing immersive and transformative experiences through transformative service research (TSR) approaches when such negative issues are swirling around.Design/methodology/approachThe paper is conceptual. It uses the example of Melbourne Cup to illuminate aspects of the conceptual framework.FindingsThe article unpacks a myriad of positive and negative immersive brand experiences and contributes a conceptual framework to understand the sporting brand experience phenomenon and shows how authentically responsible marketing approaches can improve the sport spectator experience.Research limitations/implicationsInsights from the extended TSR framework presents implications for various organisations that are involved with strategic destination marketing approaches. It guides key stakeholders to engage in dialogue and collaborate in order to improve the attendee transformative experience. Inviting collaborators will facilitate the exchange of ideas that will improve event organisation. Consistent approaches among hospitality service providers would improve alcohol service and create a safe environment for attendees. The TSR framework guides players of the experience to engage in meaningful dialogue with a common goal to improve consumer wellbeing. Education and training therefore are key elements in the consumer sporting brand experience.Practical implicationsThe adapted TSR framework offers insights to destination marketers such as sporting agencies, tour operators and sporting organisations/clubs. Marketers may promote bigger sporting events and organise tours via travel agencies and ignore key elements that may influence attendee decision. Destination marketing organisations (DMOs) can use the framework to promote effective planning and the key initiatives that the iconic event is involved with. The framework can be used as a guide to manage similar international events. Events of major or mega size and international reputation need specific frameworks that address crowd behaviours of similar sizes.Originality/valueAn extended transformative service approach is being conceptualised for major sporting brand experiences. Practical implications are also highlighted for DMOs when raising the profile of city brands.

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Section: Literature Reviewmentioning

confidence: 99%