Spanish airports performance and efficiency benchmark. A PESA-AGB study

Baltazar, Maria Emilia; Silva, Jorge

doi:10.1016/j.jairtraman.2020.101889

Cited by 11 publications

(17 citation statements)

References 4 publications

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“…In this study, we suggest that Benchmarking is used like a management tool by airports to determine strengths and weaknesses, and as method in future research in this area of knowledge [110][111][112]. Benchmarking within the airport industry can be divided into two types of evaluation: First, self-Benchmark: an airport compares its performance with itself over time; and second, external-Benchmark: an airport compares its performance with other airports either at a single point of time or during a period [113]. For improved managerial benchmarking, disaggregated data regarding non-aeronautical activities would help to identify successful strategies on the commercial side [98].…”

Section: Recent Airport Website Benchmarking Resultsmentioning

confidence: 99%

The World Airport Awards as a Quality Distinctive and Marketing Tool for Airports

Florido-Benítez

2022

JAOAM

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This study aims to analyze the World Airport Awards as a quality distinctive and marketing tool by airports. It is a benchmarking study, and it uses secondary data from Skytrax, World Airport Awards, Airports Council International, International Air Transport Association, airport official websites and apps, App Store, and Google Play, to support research results. The method includes airport website benchmarking, communication, and marketing strategies by airports with the aim of analyzing the degree of utilization of the prize awarded by Skytrax. The study’s findings indicate that when an airport wins the Skytrax’s prize or it is positioned very good in the Skytrax’s ranking, this airport cites the achievement on its official app and website, with the aim of advertising and promoting the quality services and brand image worldwide. Furthermore, this study demonstrates that there is a high correlation between airport ranking and digital channels usage like airport’s website.

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Section: Recent Airport Website Benchmarking Resultsmentioning

confidence: 99%

The World Airport Awards as a Quality Distinctive and Marketing Tool for Airports

Florido-Benítez

2022

JAOAM

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“…The current management efficiency evaluation or metrology is generally based on the model (where w i is the attribute weight, x ij is the attribute value, y i is the value of management efficiency), and the model is used to calculate and compare. The method in this paper first calculates the benchmark value of the metrology attribute, then uses the weight determination method in the literature [15] to determine the attribute weight, and at last calculates the management efficiency value according to formula (3), z¼…”

Section: Methods Validity Analysismentioning

confidence: 99%

“…The method in this paper first calculates the benchmark value of the metrology attribute, then uses the weight determination method in the literature [ 15 ] to determine the attribute weight, and at last calculates the management efficiency value according to formula ( 3 ), where w i is the attribute weight, x i is the attribute value, is the attribute reference value and z is the management efficiency value.…”

Section: The Case Studymentioning

confidence: 99%

“…For example, the weights of 6 attributes in the sample data determined by the weight determination method in literature [ 15 ] were 0.02, 0.12, 0.29, 0.45, 0.08, 0.04, respectively. We calculated the value of ICBC’s management efficiency in 2014, 2015 and 2016 by using the above management efficiency metrology formula to be 0.9665, 1.0268 and 1.0361.…”

Section: The Case Studymentioning

confidence: 99%

“…As per the existing literatures [14][15][16], the research on bank management efficiency focuses on evaluation, which is a comparative study rather than absolute metrology. There are following issues in evaluation: (i) Evaluation is a ranking of the pros and cons.…”

Section: Introductionmentioning

confidence: 99%

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A determinate method of metrology attribute benchmark of commercial banks’ management efficiency

Ren

Chang

2022

PLoS ONE

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The evaluation or metrology of commercial bank management efficiency is the core of its effective management. The existing management efficiency of commercial banks adopts evaluation scheme rather than metrology. There are four shortcomings with the evaluation scheme, the evaluation is a ranking of advantages and/or disadvantages, all objects should participate in the evaluation, the evaluation results are valid only for the evaluated objects, and the evaluation results lack the metrology benchmark of the object domain. To address this issue, the paper presents a method to determine the benchmark of management efficiency, which is similar to the unit "meter" in the metrology of "length" and the unit "scale" in the metrology of "management efficiency". Firstly, the method of cluster analysis is used to solve the problem of attribute metrology base of management efficiency metrology. Based on the master of certain attribute data of commercial bank management efficiency metrology, cluster analysis is carried out onto the attribute data, and its characteristics and patterns are mined to determine the candidate benchmark set. Secondly, in the candidate datum set, k-means method is used to determine the metrology attribute datum to obtain the general metrology attributes. Finally, the absolute metrology of management efficiency is carried out for any commercial bank according to the benchmark, and the validity and feasibility of the benchmark are verified with an example. In such a way, the deficiencies of four aspects of evaluation are solved. Such a strategy can be adapted to different banks at any different time for their respective measurement, which extends the clustering statistical methods for attribute datum determination. The results can be applied to some other fields wherein object metrology is the basic task.

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