Spam and the social-technical gap

Whitworth, Brian; Whitworth, Elizabeth

doi:10.1109/mc.2004.177

Cited by 45 publications

(23 citation statements)

References 7 publications

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“…A cette multiplication de courriels dans l'entreprise vient s'ajouter le phénomène des pourriels (spam) qui contribuent à augmenter le nombre de messages reçus qualifiés de non pertinents et dont le coût social n'est pas réellement perçu (Withworth et Withworth, 2004). Cette surcharge communicationnelle est perçue de façon plus forte encore par les salariés en situation de télétravail et en situation de nomadisme (Saintive, 2000).…”

Section: Surcharge Communicationnelleunclassified

Surcharge informationnelle, urgence et TIC. l'effet temporel des technologies de l'information

Isaac

Kalika

Campoy

2007

Management &Amp; Avenir

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Résumé.La présente recherche s'intéresse à la contribution des TIC au développement du sentiment d'urgence dans les entreprises et à son lien avec les notions de surcharge informationnelle et de surcharge d'activité. Si la notion de surcharge informationnelle n'est pas nouvelle en soi, sa dimension temporelle a été peu étudiée. La généralisation des TIC dans le travail quotidien des salariés recompose l'espace-temps du travail. Peu de recherches ont tenté d'analyser le niveau individuel de la surcharge informationnelle, concept qui s'est enrichi d'une dimension communicationnelle avec les TIC. La recherche s'appuie sur une analyse empirique longitudinale de cinq ans sur un échantillon de plus de 12 000 salariés 1 . Les résultats montrent que la perception de la surcharge d'information, de la surcharge d'activité, d'urgence est croissante sur la période [2001][2002][2003][2004][2005]. De plus, ces variables sont corrélées. Un modèle d'équations structurelles indique que la suractivité est déterminée par la surinformation, l'urgence et, à un degré moindre, par les TIC.Mots-clés : surcharge informationnelle, urgence, surcharge d'activité, temps, TIC .Abstract.

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Section: Surcharge Communicationnelleunclassified

Surcharge informationnelle, urgence et TIC. l'effet temporel des technologies de l'information

Isaac

Kalika

Campoy

2007

Management &Amp; Avenir

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“…This ensures the system performs successfully at its highest level. In contrast "technology driven" design often gives a socio-technical gap, between what society wants and what the technology does (Whitworth and Whitworth, 2004).…”

Section: Socio-technical Requirementsmentioning

confidence: 99%

Reinventing academic publishing online. Part II: A socio-technical vision

Whitworth

Friedman

2009

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Part I of this paper outlined the limitations of feudal academic knowledge exchange and predicted its decline as cross-disciplinary research expands. Part II now suggests the SOCIO-TECHNICAL DESIGN Systems theoryThe previous paper defined a knowledge exchange system (KES) as one that aims to develop, discriminate and disseminate human knowledge. An electronic KES that works across a computer network is a socio-technical system (STS) -a social system sitting on a technical base. Email is a simple example, where people communicate socially using computer technology. More complex examples include social networks like Facebook, wikis like Wikipedia, and electronic trade systems like EBay. In contrast, sending a physical letter by the post is a socio-physical system -social communication on a

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“…All WOSP dimensions are modular in the same way. Therefore, functionality is not the inevitable enemy of usability [70], nor does connectivity mean the end of privacy [71].…”

Section: ) Criteria Validitymentioning

confidence: 99%

Expanding the Criteria for Evaluating Socio-Technical Software

Whitworth

Bañuls

Sylla

et al. 2008

IEEE Trans. Syst., Man, Cybern. A

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Abstract-This paper compares two evaluation criterion frameworks for sociotechnical software. Research on the technology acceptance model (TAM) confirms that perceived usefulness and perceived ease of use are relevant criteria for users evaluating organizational software. However, information technology has changed considerably since TAM's 1989 inception, so an upgraded evaluation framework may apply. The web of system performance (WOSP) model suggests eight evaluation criteria, based on a systems theory definition of performance. This paper compares WOSP and TAM criterion frameworks in a performance evaluation experiment using the analytic hierarchy process method. Subjects who used both TAM and WOSP criteria preferred the WOSP criteria, were more satisfied with its decision outcomes, and found the WOSP evaluation more accurate and complete. As sociotechnical software becomes more complex, users may need (or prefer) more comprehensive evaluation criterion frameworks.

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Spam and the social-technical gap

Cited by 45 publications

References 7 publications

Surcharge informationnelle, urgence et TIC. l'effet temporel des technologies de l'information

Surcharge informationnelle, urgence et TIC. l'effet temporel des technologies de l'information

Reinventing academic publishing online. Part II: A socio-technical vision

Expanding the Criteria for Evaluating Socio-Technical Software

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