Sources of Public Service Improvement: A Critical Review and Research Agenda

Boyne, George Alexander

doi:10.1093/jopart/mug027

Cited by 486 publications

(309 citation statements)

References 82 publications

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“…Similarly, used a quasi experimental design to show that adopting a collaborative structure does not improve cooperation in estuary management zones. Boyne (2003) conducted a large meta analysis of factors associated with public service improvement and found that networked management is not a significant factor. O'Toole and Meier's Desperately Seeking Selznick (2004) find empirical support for important concerns raised by Berry et al (2004), including how networks may foster 'groupthink' or bias against 'members of society who have no access or whose voices are silent' (550).…”

Section: Opportunities and Challenges For Network Research In Public mentioning

confidence: 99%

Networks in Public Administration: Current scholarship in review

Lecy¹,

Mergel²,

Schmitz³

2013

Public Management Review

159

143

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Network-focused research in public administration has expanded rapidly over the past two decades. This rapid growth has created come confusion about terminology and approaches to research in the field. We organize the network literature in public administration using compact citation networks to identify coherent subdomains focused on (1) policy formation, (2) governance and (3) policy implementation. We trace how these domains differ in their approach to defining the role of networks, relationships and actors and to what extent the articles apply formal network analysis techniques. Based on a subsequent content analysis of the sample articles, we identify promising research awnues focused on the wider adoption of methods derived from social network analysis and the conditions under which networks actually deliver improved results.

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Section: Opportunities and Challenges For Network Research In Public mentioning

confidence: 99%

Networks in Public Administration: Current scholarship in review

Lecy¹,

Mergel²,

Schmitz³

2013

Public Management Review

159

143

View full text Add to dashboard Cite

show abstract

“…They analysed fragmentation and concentration in the structure of local government organization. Boyne (2003) reviewed a number of studies carrying out the relationship test between one or more variable independents and at least one dimension of service performance. In the study of the relationship of the dimension of organization, including variables of size, internal organization, as well as external organization, and the dimension of public service improvement, particularly customer satisfaction, Boyne found that only a study stated that there is a positive relationship between variables of size and variables of customer satisfaction.…”

mentioning

confidence: 99%

“…There are two aspects of the organization of public services as targets of reformers (Boyne 2003). The first is size -large or small organizations.…”

mentioning

confidence: 99%

“…On the contrary, public choice theorists noted that the merits of responsiveness and efficiency will be achieved if the organization units are fragmented. The relationship between size and performance is nonlinear -widely small or large organization might be less successful than medium size (Boyne, 2003). The second is internal and structure and external structure.…”

mentioning

confidence: 99%

“…The organization theory suggests that the structure which grows formal and is centralized will work in simple and stable environments (Bozeman, 1982;Dawson, 1996). Even if that is true, then the relationship between internal structure and service performance is varied due to the circumstance of the public organization (Boyne, 2003). The variable of external structure reflects the existence of the mixed economy of service delivery that compromises public, private, and voluntary organizations.…”

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confidence: 99%

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Organizational Structure and Public Service Satisfaction in Yogyakarta City

Pribadi

2013

JGP

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reform conducted by government in various countries since the 1980s. They aim at fostering the performance of public services. The studies have explained the factors which influence the quality of public services and then give assumptions that adaptation in changes of the economic environment, renewal of planning and work system, creativity and innovation of human resources, and the openness of political system are all factors that affect the enhanced performance of public organizations. Aucoin (1990), for instance, reviewed the reform of public organization administration and management. He, then, explained that the reform movement has had been in worldwide scale since two decades ago. The reform in the United Kingdom, Australia, and New Zealand primarily represented the movement to respond the changes in international economic system. Based his point of view, theoretical issues emerging during the reform were the behavioral problem of elected politicians and bureaucratic apparatusbased on public choice theory -the freedom and innovative problem, and organizational structure -based on the managerialist paradigm. Furthermore, Stewart and Walsh (1992) stated that the change in management of public services in the United Kingdom, particularly at the local government level, was indicated by the implementation of government contracts handed over to the private sector, the reduction of staff, reorganization of local government, significantly increasing productivity, and performance management of the government. Wollmann (2004) ABSTRACTThis research aims at explaining the relation between organizational structure and public service satisfaction. The survey is conducted technically by requesting some respondents to grade the implementation of changes in organizational structure and performance of Licensing Department of Yogyakarta, Indonesia. The academic findings are: (1) the implementation of the policy of changes in organizational structure led to the characteristics of post-bureaucratic organization, (2) the public service satisfaction has been in the relatively high level, and (3) the relationship between organizational structure and public service satisfaction is positive and significant. The theoretical implication of this research is that the empirical study supports the assumption which the organizational structure affects public services. The practical implication that could be recommended is that the characteristics of organizational structure should be fostered. Thus, the citizens obtaining services from the institution would be very satisfied. The limitation of this research is the small population of samples and respondents so that it would be hard to generalize the findings. It is suggested that the explanation of why public organization could provide access and assurance for citizens in lower level could be the issues to be investigated further.

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International Organizations and Global Problem‐Solving: A Qualitative Comparative Analysis of the Impact of Autonomy, Experience, and Financial Resources on Achieving Objectives

Plourde

Prémont‐Picard

2023

Can J Adm Sci

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We examine the role of autonomy in the achievement (or non‐achievement) of the objectives of international organizations (IOs). Using a configurational approach, we theorize four scenarios related to autonomy, with regards to the experience and financial resources available to IOs. Our results, based on a qualitative comparative analysis (QCA) applied to 20 IOs in the United Nations (UN) system, demonstrate that autonomy can be a condition for both the success or the failure of an IO. Our study calls for the development of a systems theory of IO performance that takes into account the interdependence of conditions and the equifinality of solutions that explain the success (or failure) of these organizations in the pursuit of their mission.

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Sources of Public Service Improvement: A Critical Review and Research Agenda

Cited by 486 publications

References 82 publications

Networks in Public Administration: Current scholarship in review

Networks in Public Administration: Current scholarship in review

Organizational Structure and Public Service Satisfaction in Yogyakarta City

International Organizations and Global Problem‐Solving: A Qualitative Comparative Analysis of the Impact of Autonomy, Experience, and Financial Resources on Achieving Objectives

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