Sources of conflict in public hospitals

Raykova, Ekaterina; Semerjieva, Mariya A.; Bakova, Desislava

doi:10.15547/tjs.2018.s.01.022

Cited by 2 publications

(2 citation statements)

References 7 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Another aspect of improper funding is the dissatisfied and low paid health workers, as they are not satisfied with their income they remain demotivated and unable to perform their daily work in high paced environment. This can also give rise to unethical practice and duty negligence on behalf of the dissatisfied workers (Raykova, Semerjieva, and Bakova, 2018).…”

Section: Discussionmentioning

confidence: 99%

A Square Deal to clear the Air: Managing the Difficult Patient Encounters

Riaz,

Bin Nasir,

Majeed

2023

HPEJ

View full text Add to dashboard Cite

Introduction: There are a number of patients in every clinical setting who are referred to as "difficult patients," and encounters with them can often evoke negative emotions in doctors. As compared to experienced clinicians, young doctors are often struggling while providing care to such patients. But we surprisingly know very little about young doctor’s perceptions of themselves and difficult patients while encountering them, so without proper understanding, strategies cannot be formulated to handle these challenging situations.Objective: The purpose of this study is to explore the patterns and contributing factors responsible for the difficult patient encounters faced by young doctors.Methods: A qualitative study was conducted among the house officers and medical officers of the medicine department at Islam Medical College Sialkot and Khawaja Muhammad Safdar Medical College Sialkot for a period of six months from February 2020 to July 2020. The purposive homogeneous sampling technique was chosen, and five focused group interviews were conducted for the data collection. Data was collected until saturation. The data was organized and entered into the Data Analysis Software NVIVO for the thematic analysis.Results: Thirty-four participants took part in this study. The results were presented in the form of themes and categories. Patient’s issues, health care issues, and young doctor’s issues were described as three major factors that play role in difficult patient encounters.Conclusion: Difficult patient encounters are not only due to patients or doctors; rather, they are a multi-factorial phenomenon very strongly influenced by the overall social, cultural, and behavioral associations.

show abstract

Section: Discussionmentioning

confidence: 99%

A Square Deal to clear the Air: Managing the Difficult Patient Encounters

Riaz,

Bin Nasir,

Majeed

2023

HPEJ

View full text Add to dashboard Cite

show abstract

“…Conflicts are inevitable part of daily life in ICU and it can be viewed as a negative and harmful phenomenon if not well managed (4,5) . Dealing with sophisticated equipment's, limited resources, over workload, and nursing shortage at ICU lead to stressful conflicting environment.…”

Section: Introductionmentioning

confidence: 99%

Effect of Educational Program on Head Nurses Negotiation Skills for Resolution of Conflict among Nurses in Intensive Care Units

Shabaan

El-syaid

Eid

et al. 2021

Tanta Scientific Nursing Journal

View full text Add to dashboard Cite

Background: Negotiation skills are qualities that allow two or more parties to reach a compromise. It includes abilities such as communication, persuasion, planning, and cooperating. Head nurse who understand the basic principles and skills of negotiation will be ready to deal successfully with conflicting situations and become strong negotiators. Aim: Determine effect of educational program on head nurses' negotiation skills for resolution of conflict among nurses in intensive care units. Method: Include all ICUs of Tanta University Main Hospitals and Emergency Hospital. Subjects: All (N=35) head nurses and nurses (N=300). Tools: Tool I: Head nurses knowledge about negotiation skills for resolution of conflict among nurses' questionnaire. Tool II: Existence of conflict among ICU nurses' questionnaire. Tool III: Head nurses self-assessment about practice of negotiation for resolution of conflict among nurses. Results: High percent (76.3%) of ICU nurses existed high level and 13.7% and 10.0% had moderate and low levels of conflict respectively. Preprogram head nurses 74.3% showed poor level of total knowledge about negotiation skills, changed to 82.9% of them showed good level of knowledge post program. Head nurses 25.7% showed satisfactory level preprogram significantly changed to 88.6% at satisfactory level of total practice of negotiation skills for resolution of conflict among ICU nurses post program. Conclusion: Head nurses knowledge and practice about negotiation skills for resolution of conflict among ICU nurses were at low level at Tanta University Main Hospital and Emergency Hospital. Head nurses knowledge and practice improved significantly after attendance of program sessions. Recommendation: Conduct periodical training programs, workshops and seminars for head nurses to refresh their knowledge, and practice of negotiation skills for resolution of ICU nurses conflict.

show abstract

Sources of conflict in public hospitals

Cited by 2 publications

References 7 publications

A Square Deal to clear the Air: Managing the Difficult Patient Encounters

A Square Deal to clear the Air: Managing the Difficult Patient Encounters

Effect of Educational Program on Head Nurses Negotiation Skills for Resolution of Conflict among Nurses in Intensive Care Units

Contact Info

Product

Resources

About