SOTIP as a Model for Outsourcing of Telecom Services for the Public Sector

Lindskog, Helena

doi:10.1109/hicss.2005.549

Cited by 4 publications

(1 citation statement)

References 10 publications

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“…The key driver for many outsourcing decisions is the reduction in the cost of labor, materials, and parts (Lindskog, 2005). The function is outsourced when the in‐house costs are higher than the anticipated costs for outsourcing the function.…”

Section: Factors Affecting Outsourcing Decisionsmentioning

confidence: 99%

Factors affecting outsourcing decisions of maintenance services in Saudi Arabian universities

Assaf

Hassanain

Al‐Hammad

et al. 2011

Property Management

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PurposeThe objectives of this paper are to identify the critical factors that influence the decision to outsource maintenance services in public Saudi Arabian universities, and to investigate the relative importance of each of the identified factors based on the expressed opinions of the in‐house maintenance managers in the concerned maintenance departments in these universities.Design/methodology/approachThe authors conducted a comprehensive review of the literature in the fields of maintenance management and outsourcing practices to achieve a thorough understanding of the issues involved, and identifying the crucial factors affecting the outsourcing decision of maintenance services. A questionnaire survey was developed to assess each factor influencing the decision to outsource maintenance services in the public Saudi Arabian universities. The survey included 38 factors grouped in six major groups. The respondents who have opted to outsource several of their maintenance services to specialty contractors were asked to indicate their perceived level of importance for each of the identified factors. The level of importance of the factors and the groups were measured. The factor groups were ranked according to the obtained mean rating values.FindingsThe findings show that Saudi universities generally value the importance of the quality, management and strategic factors when making outsourcing decisions. The most important three factors influencing the decision to outsource maintenance services in the public Saudi Arabia universities were identified as “increase the speed of implementation”, “improve quality requirements” and “risk sharing with contractors”.Practical implicationsThe findings of the study provide practical value for facilities maintenance managers in institutions of higher education confronted with the decision of whether to outsource maintenance services in their campuses.Originality/valueThe paper is original in the sense that it identifies how in‐house maintenance managers rate the importance of the factors influencing outsourcing decisions.

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Section: Factors Affecting Outsourcing Decisionsmentioning

confidence: 99%

Factors affecting outsourcing decisions of maintenance services in Saudi Arabian universities

Assaf

Hassanain

Al‐Hammad

et al. 2011

Property Management

View full text Add to dashboard Cite

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Global Business Process/IS Outsourcing to Singapore in the Multinational Investment Banking Industry

Matsumoto¹

2005

Journal of Information Technology Case and Application Research

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In the early 1990s, the Singapore government enhanced the economic strategy to promote Singapore as an international financial center. Over 100 companies made their regional head ofices in Singapore by the middle of the 1990s. In 2004, one of the largest multinational investment banks launched a Global Support Center in Singapore. The research aimed to identlfi the invisible traditional customs which impact on global strategic IS management in a Western rooted investment bank and an Eastern rooted investment bank The research discovered the cross-cultural comparison model for global strategic IS management (CCCM-GSISM) through Grounded Theory coding process. By analyzing the model, this paper identiJes the mechanism of ofSshore business process/IS outsourcing and examines the competitive advantages of Singapore as a strategic destination for offshore business process/IS outsourcing for the multinational investment banking industry.

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Web Cache Design and Implementation for Efficient SNMP Monitoring towards Internet-Scale Network Management

Hamid

Kawahara

Asami

2011

IEICE Trans. Commun.

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SOTIP as a Model for Outsourcing of Telecom Services for the Public Sector

Abstract: Abstract

Cited by 4 publications

References 10 publications

Factors affecting outsourcing decisions of maintenance services in Saudi Arabian universities

Factors affecting outsourcing decisions of maintenance services in Saudi Arabian universities

Global Business Process/IS Outsourcing to Singapore in the Multinational Investment Banking Industry

Web Cache Design and Implementation for Efficient SNMP Monitoring towards Internet-Scale Network Management

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