Global Business Process/IS Outsourcing to Singapore in the Multinational Investment Banking Industry

Abstract

In the early 1990s, the Singapore government enhanced the economic strategy to promote Singapore as an international financial center. Over 100 companies made their regional head ofices in Singapore by the middle of the 1990s. In 2004, one of the largest multinational investment banks launched a Global Support Center in Singapore. The research aimed to identlfi the invisible traditional customs which impact on global strategic IS management in a Western rooted investment bank and an Eastern rooted investment bank The research discovered the cross-cultural comparison model for global strategic IS management (CCCM-GSISM) through Grounded Theory coding process. By analyzing the model, this paper identiJes the mechanism of ofSshore business process/IS outsourcing and examines the competitive advantages of Singapore as a strategic destination for offshore business process/IS outsourcing for the multinational investment banking industry.