“Sometimes that Takes You Going the Extra Mile”: The Role of Providers’ Self-efficacy in Refugee Mental Health Services

Abstract

To achieve equity for refugee patients in mental health care settings, patient-centered, trauma-informed, and cultural humility practices have gained recognition; however, the use of these practices is not well defined. The implementation process of these practices may require providers’ increased self-efficacy, motivation, and cultural intelligence (CQ). Overall, this study aims to understand training needs of health care providers to be able to provide refugee patients with culturally meaningful, patient-centered, and trauma-informed care. This is an explanatory sequential mixed-methods study and surveys (n = 20) were followed by in-depth interviews (n = 7) with health care providers. The results indicate that there is a positive relationship between providers’ self-efficacy and CQ. The interviews revealed three major themes including sources of self-efficacy, the importance of trust-building, and creating trauma-informed healthcare systems. The findings suggest that a trauma-informed, patient-centered training focusing on self-efficacy and CQ enhancing activities for health care providers can improve mental health services for refugee patients.

The Effect of Critical Thinking on Translation Technology Competence Among College Students: The Chain Mediating Role of Academic Self-Efficacy and Cultural Intelligence

“…129 Having a solid belief in one's own capabilities is the most prominent factor that encourages people to confront the challenges of intercultural experiences, as it gives them the confidence to tackle various problems. 130 Yalim et al 131 found that healthcare professionals must have a high level of self-efficacy and cultural understanding when providing mental health services for refugees, which enables them to communicate effectively with patients from diverse cultural backgrounds. In the school setting, both multicultural and monocultural students with stronger self-efficacy were more successful in adapting to different cultures because people with higher self-efficacy are usually more capable of managing their emotions and dealing with challenges in an intercultural setting.…”