SOM Modeling of Business Systems

Ferstl, Otto K.; Sinz, Elmar J.

doi:10.1007/978-3-662-03526-9_15

Cited by 16 publications

(7 citation statements)

References 3 publications

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“…A normal approach to managing problems' complexity, is the division of the problem space into multiple sub-problem spaces with limited, manageable interdependencies ( [14], [40]). The business engineering approach as defined by Österle is a framework that is specifically geared towards the subdivision of problems regarding business models' transformation in order to adapt to the information age ( [31, pp.…”

Section: Introductionmentioning

confidence: 99%

Mobilizing Customer Relationship Management &#8212; A Journey from Strategy to System Design

Schierholz

Kolbe

Brenner

2006

Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06)

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The bursting of the e-bubble affected expectations with regard to mobile initiatives and willingness to invest in them very negatively. In both academia and practice, there has recently been renewed interest in mobile business and mobile commerce. Now, however, business managers request detailed and thorough analyses prior to engaging in mobile initiatives. Multiple examples of successful customer relationship management (CRM) have appeared in academic and non-academic publications, although, none of them describe exactly how the transformation to a successful mobile CRM solution wasaccomplished. Consequently, we present a method, based on the business engineering, with which mobile business can be introduced to the CRM field. We provide a framework for the definition of a mobile CRM strategy as derived from the corporate strategy, suggest a method for the identification of the mobilization potential in CRM processes that is aligned with the strategy, and provide guidance with regard to the design of mobile information systems with which to support these processes.

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Section: Introductionmentioning

confidence: 99%

Mobilizing Customer Relationship Management &#8212; A Journey from Strategy to System Design

Schierholz

Kolbe

Brenner

2006

Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06)

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“…The process‐based approach stems from the understanding that the fundamental role of data warehousing is to provide a measure of business performance and to redesign support. Only a few techniques has been offered to create data warehouse models, from business process models, that is, those of Boehnlein & Ende , Ferstl & Sinz , Kim et al , and List et al . However, because the process‐based approach is manual and does not relate to the operational system structure, the ETL process might be complicated.…”

Section: Related Workmentioning

confidence: 99%

Supporting business process analysis via data warehousing

Sturm

2011

J Software Evolu Process

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SUMMARY Today, business processes serve as the backbone of organizations. As a result, IT frameworks for managing business processes are gaining in popularity. The classical life cycle implemented in these frameworks consists of four stages: process specification, process implementation, process execution and monitoring, and process analysis. The relationships between the stages are usually loosely defined, and there is a need for means to synchronize these stages, in light of the frequent changes in and the need to maintain the entire business process life cycle. In this paper, we propose a method for constructing data warehouse schemata from business process specifications to facilitate the off‐line analysis of the business process execution. We define the relationships between the business process specification stage and the analysis stages, with the aim to facilitate and to identify potential improvements by querying the business process performance. Copyright © 2011 John Wiley & Sons, Ltd.

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“…Essential benefit is attained through reduction of complexity by abstraction which facilitates analysis of complex systems (Balzert, 1994;Ferstl and Sinz, 1994). Models can be understand as the result of a construction "... done by a modeler, who examines the elements of a system for a specific purpose ..." (Schütte and Rotthowe, 1998).…”

Section: Background Enterprise Modelingmentioning

confidence: 99%

Towards using visual process models to control enterprise systems functionalities

Weller¹,

Juhrisch²,

Esswein³

2006

IJNVO

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In this paper, we propose a model-driven approach for web-service development with the intention of IT-Infrastructure integration in enterprise models. This implies the extension of existing conceptual modeling languages with language constructs that aim at model information transparency on a web-service basis. Therefore, we assess at the grammatical specification of conceptual modeling languages for business domains. Acting on language meta-level means in this context the introduction of web-service related constructs into widely used visual modeling grammars. Vision is the situation dependent adaptation of software functionality to the actual documented utilization. Economical relevance results from the reduction of significant discrepancies between enterprise systems functionalities and business requirements.

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SOM Modeling of Business Systems

Cited by 16 publications

References 3 publications

Mobilizing Customer Relationship Management &#8212; A Journey from Strategy to System Design

Mobilizing Customer Relationship Management &#8212; A Journey from Strategy to System Design

Supporting business process analysis via data warehousing

Towards using visual process models to control enterprise systems functionalities

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SOM Modeling of Business Systems

Cited by 16 publications

References 3 publications

Mobilizing Customer Relationship Management &amp;#8212; A Journey from Strategy to System Design

Mobilizing Customer Relationship Management &amp;#8212; A Journey from Strategy to System Design

Supporting business process analysis via data warehousing

Towards using visual process models to control enterprise systems functionalities

Contact Info

Product

Resources

About

Mobilizing Customer Relationship Management — A Journey from Strategy to System Design

Mobilizing Customer Relationship Management — A Journey from Strategy to System Design