Social Navigation on the Internet: A Framework for the Analysis of Communication Processes

Lünich, Marco; Rößler, Patrick; Hautzer, Lena

doi:10.1080/15228835.2012.744244

Cited by 17 publications

(11 citation statements)

References 9 publications

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“…This observation, they explained, mapped onto the bandwagon heuristic (Sundar, 2008), according to which, if others believe something to be correct or good, users assume the same. Similar practices have been observed in other studies attributing this type of borrowed credibility to endorsement-based heuristics (Hilligoss & Rieh, 2008), conferred credibility (Flanagin & Metzger, 2008), social navigation (Lünich, Rössler, & Hautzer, 2012), the “liking/agreement” heuristic (Chaiken, 1987), and electronic word of mouth (eWOM; Lee & Youn, 2009).…”

Section: Discussionsupporting

confidence: 78%

Folk theorizing the quality and credibility of health apps

Kanthawala

Joo

Kononova

et al. 2018

Mobile Media & Communication

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Increase in availability and accessibility of health apps raises important questions regarding strategies smartphone owners use to determine what health apps to download. As mobile health apps aim at helping users manage their healthy lifestyles and health conditions, it is important for researchers, developers, and educators to know how individuals find and assess the quality and credibility of these apps, and what guides their decisions to download and use them. We conducted semistructured interviews using the think-aloud technique with 19 community members in a U.S. Midwestern city and analyzed the data using open coding thematic analysis to determine how smartphone users assess health apps before downloading them. We find users determined app credibility through quick, but holistic cues based on the app’s features, and “borrowed” credibility decisions from friends or other health app users. App quality was often equated to personal preferences, that is, how the app met those preferences. Additional cues (cost, app size, order in App Store) led to download decisions but had nothing to do with quality or credibility. We categorized the findings as folk theories regarding quality and credibility of health apps and discuss them using information dual-processing models and media and technology literacy.

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Section: Discussionsupporting

confidence: 78%

Folk theorizing the quality and credibility of health apps

Kanthawala

Joo

Kononova

et al. 2018

Mobile Media & Communication

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“…Their more general health interests – how to stay healthy, avoid disease and so forth – were publicly shared, as the students ‘liked’ health pages and Facebook feeds. Even this seemingly minor act of ‘liking’ a page, and promoting it amongst peers has, as Lünich and colleagues argue, a gatekeeping function in that it rates and promotes particular websites’ and certain kinds of information [ 36 ].…”

Section: Discussionmentioning

confidence: 99%

‘We have the internet in our hands’: Bangladeshi college students’ use of ICTs for health information

Waldman

Ahmed

Scott³

et al. 2018

Global Health

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BackgroundInformation and Communications Technologies (ICTs) which enable people to access, use and promote health information through digital technology, promise important health systems innovations which can challenge gatekeepers’ control of information, through processes of disintermediation. College students, in pursuit of sexual and reproductive health (SRH) information, are particularly affected by gatekeeping as strong social and cultural norms restrict their access to information and services. This paper examines mobile phone usage for obtaining health information in Mirzapur, Bangladesh. It contrasts college students’ usage with that of the general population, asks whether students are using digital technologies for health information in innovative ways, and examines how gender affects this.MethodsThis study relies on two surveys: a 2013–2014 General Survey that randomly sampled 854 households drawn from the general population and a 2015 Student Survey that randomly sampled 436 students from two Mirzapur colleges. Select focus group discussions and in-depth interviews were undertaken with students. Icddr,b’s Ethical Review Board granted ethical clearance.ResultsThe data show that Mirzapur’s college students are economically relatively well positioned, more likely to own mobile and smart phones, and more aware of the internet than the general population. They are interested in health information and use phones and computers to access information. Moreover, they use digital technology to share previously-discreet information, adding value to that information and bypassing former gatekeepers. But access to health information is not entirely unfettered, affecting male and female students differently, and powerful gatekeepers, both old and new, can still control sources of information.ConclusionPersonal searches for SRH and the resultant online information shared through discrete, personal face-to-face discussions has some potential to challenge social norms. This is particularly so for women students, as sharing information may enable them to bypass gatekeepers and make decisions about reproduction. This suggests that digital health information seeking may be exercising a disruptive effect within the health sector. However, the extent of this disruption may depend, not on students’ mobile phone usage, but on the degree to which powerful new gatekeepers are able to retain control over and market SRH information through students’ peer-to-peer sharing.

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“…Lunich et al have proposed a theoretical framework to explain the social navigation process in information space from a communication perspective [78]. They explain social navigation in terms of users' decision to generate traces and to follow traces, as well as the attributes of the content.…”

Section: Supporting Theoriesmentioning

confidence: 99%

Social Navigation

Farzan¹,

Brusilovsky²

2018

Social Information Access

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In this chapter, we present one of the pioneering approaches in supporting users in navigating complex information spaces: social navigation support. Social navigation support is inspired by the natural tendencies of individuals to follow traces of each other in exploring the world, especially when dealing with uncertainties. In this chapter, we cover details of various approaches in implementing social navigation support in the information space, and we connect the concept to supporting theories. The first part of this chapter reviews related theories and introduces the design space of social navigation support through a series of sample applications. The second part of the chapter discusses the common challenges in design and implementation of social navigation support, demonstrates how these challenges have been addressed, and reviews the more recent direction of social navigation support. Furthermore, as social navigation support has been an inspirational approach for various other social information access approaches, we discuss how social navigation support can be integrated with those approaches. We conclude with a review of evaluation methods for social navigation support and remarks about its current state.

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Social Navigation on the Internet: A Framework for the Analysis of Communication Processes

Cited by 17 publications

References 9 publications

Folk theorizing the quality and credibility of health apps

Folk theorizing the quality and credibility of health apps

‘We have the internet in our hands’: Bangladeshi college students’ use of ICTs for health information

Social Navigation

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