2016
DOI: 10.1016/j.jbusres.2016.01.025
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Social media interaction, the university brand and recruitment performance

Abstract: Commentators and academics now refer to Higher Education (HE) as a market and the language of the market frames and describes the sector. Considerable competition for students exists and the marketplace is global as institutions compete for students not just from their own country, but from the lucrative international market.

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Cited by 170 publications
(124 citation statements)
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References 46 publications
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“…On the other hand, eWoM (i.e. social media discussion about company ethicality that job seekers gather from platforms such as LinkedIn, Glassdoor or XING) is increasingly considered as an indispensable source of information for nowadays job seekers; particularly the technologically affine millennials rely on eWoM to gather job-relevant information (Frasca and Edwards 2017;Lee et al 2013;Rutter et al 2016).…”
Section: Introductionmentioning
confidence: 99%
“…On the other hand, eWoM (i.e. social media discussion about company ethicality that job seekers gather from platforms such as LinkedIn, Glassdoor or XING) is increasingly considered as an indispensable source of information for nowadays job seekers; particularly the technologically affine millennials rely on eWoM to gather job-relevant information (Frasca and Edwards 2017;Lee et al 2013;Rutter et al 2016).…”
Section: Introductionmentioning
confidence: 99%
“…El número de seguidores en Twitter es un indicador de la fortaleza y reputación de la marca de la Universidad. Pero, más allá del simple número de seguidores, o número de tweets emitidos, el contenido tipo de tweets emitidos resulta más importante (Rutter, Roper and Lettice, F. (2016).…”
Section: Conclusionesunclassified
“…Given their pervasive nature, ease of use, and familiarity among adults of every age group in modern society, social networking sites lend themselves well to the marketing efforts of both corporations and higher education institutions. [2][3][4][5][6][7][8] If higher education can be viewed as a competitive market in which institutions are constantly competing for students, utilizing social media in a similar way that commercial businesses do to reach and connect with key stakeholders makes sense as a marketing practice. 2 In a 2016 survey conducted by the Council for Advancement and Support of Education (CASE), almost 90% of the 1,100 respondents, including institutions of all types, agreed that social media is much more important in marketing strategy now compared to three years ago.…”
Section: Introductionmentioning
confidence: 99%
“…[2][3][4][5][6][7][8] If higher education can be viewed as a competitive market in which institutions are constantly competing for students, utilizing social media in a similar way that commercial businesses do to reach and connect with key stakeholders makes sense as a marketing practice. 2 In a 2016 survey conducted by the Council for Advancement and Support of Education (CASE), almost 90% of the 1,100 respondents, including institutions of all types, agreed that social media is much more important in marketing strategy now compared to three years ago. 3 Universities have dedicated increasing amounts of attention and resources to social media efforts, and in the field of marketing, social media spending has grown over the past decade and is projected to continue climbing.…”
Section: Introductionmentioning
confidence: 99%