Social exchange in buyer-supplier relationships and innovation speed: the mediating and moderating role of information sharing and knowledge channels

Abstract

Purpose This study recognizes service as the majority contributor to global and US gross domestic product and the importance of innovation speed to service innovation. Generating innovative products and services at a faster rate generates advantages for business-to-business (B2B) service organizations in keeping up with and moving ahead of rivals. This study aims to introduce the concept of capacity for social exchange (CSE) in buyer–supplier relationships, which reflects the degree to which individuals possess competencies that enable the exchange of information, and this study also explores how CSE affects knowledge sharing and innovation speed within a supply chain organization. Design/methodology/approach The sampling frame of this research consisted of service businesses in the USA. The data were collected through Zoomerang, an online survey research firm where the B2B panel of Zoomerang formed the sampling frame. The data was collected from 264 B2B service sector executives. Findings The key findings are as follows: CSE facilitates knowledge sharing; knowledge sharing is positively related to innovation speed; and the relationship between CSE and innovation speed is fully mediated by knowledge sharing. Additional analysis reveals that knowledge channels which are designed as boundary-spanning strategies used to transfer and create knowledge between business units, directly increase – and positively moderate – the relationship between CSE and innovation speed. Originality/value This study addresses the gap in literature focused on micro-level influencers on innovation. This study sets out by presenting the concept of CSE, and this study addresses limitations in prior work by examining the research questions.

Role of strategic knowledge management practices in enhancing strategic perspectives of an organisation to improve entrepreneurial performance

“…SMEs can use a range of knowledge management technologies and techniques, including as databases, expert systems, best practises and communities of practise, to help with these duties. Knowledge management may help small firms make strategic decisions by providing timely and reliable information about the competitive landscape, competitors and clients (Issac et al , 2022; Madanaguli et al , 2022; Ojha et al , 2022). Businesses nowadays must be able to swiftly adapt to changes in market dynamics, fluctuating client wants and technology advancements since the business world is one of constant change.…”

Assessing the Metric of Innovation Speed Across Varied Industries and Time Periods: A Thorough Review

“…It also suggested considering the mediating effects of contextual factors, which would include HRM strategy. In their study, Ojha et al (2022) stressed the ability to perform social exchange capacity(CSE), which enables knowledge sharing and enhances innovation speed in supply chain organizations.The results showed the positive relationships among CSE, knowledge sharing and innovation velocity. This indicates that executives in B2B service firms acquired useful information for strategies formulation of how to manage their skills related resources from these findings.…”

Link Virtual Community Interaction and Citizenship Behavior of Fitness Club Customers: The Role of Psychological Empowerment and Sense of Community

“…Research shows that user interaction is affected by users' personality characteristics [48], and satisfaction [49]. It also affects prosocial behavior [50], sharing experience [51] and customer identity [52]. Some scholars have proved the intermediary role of information interaction in the relationship between social exchange and innovation speed [13], and that communication between people plays a role in solving burnout and self-care under mental health services [53].…”