Social capital and individual motivations on knowledge sharing: Participant involvement as a moderator

Chang, Hsin Hsin; Chuang, Shuang-Shii

doi:10.1016/j.im.2010.11.001

Cited by 829 publications

(849 citation statements)

References 31 publications

(31 reference statements)

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“…People use ENoPs to maintain social interactions with domain experts and improve their social network by contributing in the KM process. This finding is in contrast to the existing KM literature (Chang and Chuang 2011), in which participants' social interactions are positively associated with knowledge sharing performance. This paper shows a reverse relationship, in which participants share their knowledge to improve their social relations within organizations.…”

Section: Perceived Benefitscontrasting

confidence: 99%

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Employees’ participation in electronic networks of practice within a corporate group: perceived benefits and costs

Sedighi

Lukosch

Splunter

et al. 2017

Knowledge Management Research & Practice

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Employees' participation in electronic networks of practice within a corporate group: perceived benefits and costs Sedighi, M.; Lukosch, S.; van Splunter, S.; Brazier, F.M.T.; Hamedi, M.; van Beers, C. General rightsIt is not permitted to download or to forward/distribute the text or part of it without the consent of the author(s) and/or copyright holder(s), other than for strictly personal, individual use, unless the work is under an open content license (like Creative Commons). Disclaimer/Complaints regulationsIf you believe that digital publication of certain material infringes any of your rights or (privacy) interests, please let the Library know, stating your reasons. In case of a legitimate complaint, the Library will make the material inaccessible and/or remove it from the website. Please Ask the Library: http://uba.uva.nl/en/contact, or a letter to: Library of the University of Amsterdam, Secretariat, Singel 425, 1012 WP Amsterdam, The Netherlands. You will be contacted as soon as possible. Abstract This paper explores benefits and costs of knowledge exchange perceived by individuals in connected electronic networks of practice (ENoP) in a corporate setting. The results of 25 semi-structured interviews show 9 perceived benefits and 5 perceived costs to be of importance for knowledge exchange. Altruism and reciprocity are the two main perceived benefits from the knowledge providers' perspective; problem solving is the main perceived benefit from the knowledge seekers' perspective. Five perceived costs are identified for both knowledge seekers and knowledge providers; time and effort are the most frequently cited.

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Section: Perceived Benefitscontrasting

confidence: 99%

“…Participants exchange knowledge in electronic communities, but it is unclear if they expect anything in return (Chang and Chuang 2011). The social exchange theory (Blau 1964) has been explored in the KM literature.…”

Section: Introductionmentioning

confidence: 99%

Employees’ participation in electronic networks of practice within a corporate group: perceived benefits and costs

Sedighi

Lukosch

Splunter

et al. 2017

Knowledge Management Research & Practice

View full text Add to dashboard Cite

show abstract

“…On the other hand, reputation, social interaction and trust have been proven to cause a positive effect on the quality, but not the quantity, of shared knowledge. Finally, participant involvement has a moderating effect on the relationship of altruism and the quantity of shared knowledge (Chang and Chuang 2011). Some other studies have concluded correlations between shared knowledge and users replying activity, individual performance and virtual community outcomes.…”

Section: Shared Knowledgementioning

confidence: 88%

“…Furthermore, knowledge sharing requires the effort of the individuals who do the sharing and are involved in the social process (Chang and Chuang 2011). Sharing knowledge is a synergistic process -'you get more out than you put in', and 'knowledge is created by each individual in their own mind, and it is of little value to an enterprise unless it is shared'.…”

Section: Shared Knowledgementioning

confidence: 99%

“…Research in this field investigates the participants' behaviour and interactive relationships to determine their effect on knowledge sharing (Chang and Chuang 2011), as well as the relationship between knowledge sharing behaviours and performance. In general, most of the studies in this field are focused on the influence of knowledge sharing in virtual community outcomes.…”

Section: Shared Knowledgementioning

confidence: 99%

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Current issues and research trends on open-source software communities

Torres

Díaz‐Fernández

2013

Technology Analysis & Strategic Management

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Open source software (OSS) projects represent a new paradigm of software creation and development based on hundreds or even thousands of developers and users organised in the form of a virtual community. The success of an OSS project is closely linked to the successful organisation and development of the virtual community of support group. This paper reviews different fields and research topics related to the OSS communities such as collective intelligence, the structure of OSS communities, their success, communities as virtual organisations, motivation, shared knowledge, innovation and learning. The main challenges, results obtained, and the knowledge areas are detailed for each topic. Keywords: open source software; virtual communities; research trends; survey IntroductionThe open source software (OSS) represents a software development model in which the source code is available to programmers to view, read, modify and redistribute without the restrictions of the intellectual property rights, which is typical of proprietary software released under a licence. It stands for a radical shift from the traditional software-engineering practice, and a new and revolutionary way of software development (Moody 2001;Raymond 1999).There are important philosophical differences between the open-source and the proprietary software development. While traditional firms can derive competitive advantage from the ownership or control of internal resources, OSS firms depend on the capability to control resources which are external to the firm, in this case primarily in the form of OSS communities (Dahlander and Magnusson 2005). Another difference to the proprietary software development is that OSS projects are based on the individual contributions of dozens or even thousands of developers geographically distributed and organised as a virtual development community (Lee and Cole 2003). Its success is owing to both the optimal development of the projects (that is, the speed at which new versions are released, and its reliability, portability and scalability), and the participants from the community (Gruber and Henkel 2006;von Hippel and von Krogh 2003;Lakhani and von Hippel 2003;Martínez-Torres et al. 2010). OSS projects are based on virtual support communities (Lee and Cole 2003), that use the software and participate in their development. These * Corresponding author. Email: rmtorres@us.es Open-source phenomenon has also attracted the interest of academics and practitioners. It can be considered as a multidisciplinary research topic that have received an increasing attention during the last decade because of two reasons: firstly, its simple existence, secondly, the way it contradicts the traditional theories and common business practices (von Hippel 2007;von Hippel and von Krogh 2003;Kogut and Metiu 2001;Lerner and Tirole 2002;Wayner 2000). The importance of OSS communities has also been highlighted in several taxonomies related to the OSS research, where communities are considered part of several categories like OSS standards and ...

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Understanding the continuance intention of knowledge sharing in online communities of practice through the post‐knowledge‐sharing evaluation processes

Cheung

Lee

2013

J Am Soc Inf Sci Tec

129

102

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Web 2.0 creates a new world of collaboration. Many online communities of practice have provided a virtualInternet platform for members to create, collaborate, and contribute their expertise and knowledge. To date, we still do not fully understand how members evaluate their knowledge-sharing experiences, and how these evaluations affect their decisions to continue sharing knowledge in online communities of practice. In this study, we examined why members continue to share knowledge in online communities of practice, through theorizing and empirically validating the factors and emergent mechanisms (post-knowledge-sharing evaluation processes) that drive continuance. Specifically, we theorized that members make judgments about their knowledgesharing behaviors by comparing their normative expectations of reciprocity and capability of helping other members with their actual experiences. We empirically tested our research model using an online survey of members of an online community of practice. Our results showed that when members found that they receive the reciprocity they expected, they will feel satisfied. Likewise, when they found that they can help other members as they expected, they will feel satisfied and their knowledge self-efficacy will also be enhanced. Both satisfaction and knowledge self-efficacy further affect their intention to continue sharing knowledge in an online community of practice. We expect this study will generate interest among researchers in this important area of research, and that the model proposed in this article will serve as a starting point for furthering our limited understanding of continuance behaviors in online communities of practice.

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Social capital and individual motivations on knowledge sharing: Participant involvement as a moderator

Cited by 829 publications

References 31 publications

Employees’ participation in electronic networks of practice within a corporate group: perceived benefits and costs

Employees’ participation in electronic networks of practice within a corporate group: perceived benefits and costs

Current issues and research trends on open-source software communities

Understanding the continuance intention of knowledge sharing in online communities of practice through the post‐knowledge‐sharing evaluation processes

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