Smartphone chronic gaming consumption and positive coping practice

Kervenoael, Ronan Jouan De; Schwob, Alexandre; Palmer, Mark; Simmons, Geoff

doi:10.1108/itp-01-2016-0003

Cited by 8 publications

(6 citation statements)

References 64 publications

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“…Some individuals have been motivated to seek platforms containing social networks (Bansler & Havn, 2004 ; Loiacono & McCoy, 2018 ; Seo et al, 2018 ) to maintain connections with friends and family under Covid‐19 conditions. Thus, various groups of individuals will generate different emotional responses and actions towards the same online communication channel (de Kervenoael et al, 2017 ). In the event of service failures, a negative experience with one communication channel can negatively impact a customer's perceptions of the service experience as a whole (Patten et al, 2020 ).…”

Section: Theoretical Underpinningmentioning

confidence: 99%

Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective

Ozuem

Ranfagni

Willis

et al. 2021

Psychology and Marketing

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While the debate on online service failure and recovery strategies has been given considerable attention in the marketing and information systems literature, the evolving Covid‐19 pandemic has brought about new challenges both theoretically and empirically in the consumption landscape. To fully understand customers' responses to service failure during a crisis we asked 70 millennials from three European Countries—Italy, France, and the UK—to describe their responses to service failure during the Covid‐19 pandemic (30 completed a 4‐week diary and 40 completed a 4‐week qualitative survey). Drawing on phenomenological, constructivist, and hermeneutical approaches, and utilizing an actor–network theory perspective, the current study proposes a new framework for understanding customers' responses to online service failure and recovery strategies during the Covid‐19 pandemic. Conclusions highlight implications for theory, policy, and management practice through extending comprehensions of service failure recovery processes by examining how marketing policies generate different social impacts during a crisis situation which facilitate the achievement of customer satisfaction and positive outcomes.

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Section: Theoretical Underpinningmentioning

confidence: 99%

Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective

Ozuem

Ranfagni

Willis

et al. 2021

Psychology and Marketing

View full text Add to dashboard Cite

show abstract

“…Satisfaction and self-efficacy also significantly influence continuance use intention (Susanto et al , 2016). According to Kervenoael et al (2017), consumption anecdotes of smartphone games, indeed when the play is inadequate, lead to the association of three cognitive structures through which primary coping means work: the market-generated, social being and citizen frames.…”

Section: Literature Reviewmentioning

confidence: 99%

Investigating the intention to adopt smartphone apps among the entrepreneurs of a developing country

Soomro

Shah

Memon

2019

WJEMSD

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Purpose Nowadays, in mobile communication, smartphone is one of the modern progress and emergent phenomena for business as well as social networking. The purpose of this paper is to investigate an intention to adopt smartphone apps among the entrepreneurs of a developing country. Design/methodology/approach The quantitative methods based on cross-section data are employed for examining an intention towards adopting smartphone apps. The data are collected through a survey questionnaire. In the initial stage, 500 questionnaires were randomly distributed among the businessmen of a developing context. The value of the return samples is 280. The response rate has remained at 56 per cent. Findings By applying the Statistical Package for Social Sciences, Pearson’s correlation and multiple regression show a positive and significant relationship of perceived usefulness, ease of use, perceived enjoyment and satisfaction with an intention to adopt smartphone apps. On the other hand, a positive and non-significant relationship between social needs and the intention to adopt smartphone apps is investigated. Practical implications The present study may provide valuable insights into the use pattern of smartphones among entrepreneurs and contribute for nurturing an intention to adopt smartphone apps in the developing context. Moreover, such a study may contribute to the literature of the developing country context, especially in the perspective of developing an intention and attitude towards smartphone apps. Originality/value This paper offers the factors which may be supportive of the actual usage of smartphone applications. The study is original containing data from a developing country.

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“…The survey respondents are drawn from tourists who have visited the Aquarium at least once in the past three years and have smartphones. The requirement of smartphones is included because smartphones can provide access to novel gaming consumption behaviors (de Kervenoael et al, 2017). The comment by de Kervenoael et al (2017) of the impact of digital devices and their services on the temporal acceleration of day-to-day activities is also valid in Taiwan.…”

Section: Intention To Play Game (G(intention))mentioning

confidence: 99%

“…The requirement of smartphones is included because smartphones can provide access to novel gaming consumption behaviors (de Kervenoael et al, 2017). The comment by de Kervenoael et al (2017) of the impact of digital devices and their services on the temporal acceleration of day-to-day activities is also valid in Taiwan. In addition, it is very common for Taiwanese to use the smartphone to play game.…”

Section: Intention To Play Game (G(intention))mentioning

confidence: 99%

Gamification in aquarium context

Tan

2018

ITP

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Purpose The purpose of this paper is to consider issues related to gamification through the non-game aquarium context and explore how the intention of aquarium visitors to play a game that imparts knowledge about marine animals and promotes the conservation of these animals is influenced by visitors’ attitudes toward marine animals, motivations to visit the aquarium and perceptions of the game’s benefits. Design/methodology/approach This study surveyed individuals who have visited Taiwan’s National Museum of Marine Biology and Aquarium at least once in the past three years and who use smartphones. They were shown a description of a hypothetical game scenario that they were asked to imagine to be available while at the aquarium. The partial least squares method was used to analyze the data from 225 returns. Findings The study shows that gamification can satisfy a visitor’s desire to learn and enjoy the aquarium simultaneously. Gamification is limited by the visit motivation and the attitudes toward marine animals that visitors bring with them. The usefulness of gamification is limited when visitors desire relaxation during the visit. Originality/value This study considers the application of gamification in the context of aquariums and the tourism field and the non-technology-related antecedents to the use of gamification. Gamification is not silver bullet for every situation, and a good understanding of potential users is important for its success and targeting of players. The importance of intrinsic benefits over extrinsic benefits is confirmed. Thus, this study addresses several gaps in the gamification literature.

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Smartphone chronic gaming consumption and positive coping practice

Cited by 8 publications

References 64 publications

Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective

Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective

Investigating the intention to adopt smartphone apps among the entrepreneurs of a developing country

Gamification in aquarium context

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