Smart cities in the new service economy: building platforms for smart services

Anttiroiko, Ari-Veikko; Valkama, Pekka; Bailey, Stephen J.

doi:10.1007/s00146-013-0464-0

Cited by 276 publications

(185 citation statements)

References 26 publications

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“…Smart retailing is emerging as an important element within the notion of smart services and smart cities (Anttiroiko et al, 2013;Chourabi et al, 2012;Pantano, 2014). We identified the starting point of a smart technology for (smart) retailing, the emerging benefits, and the success factors.…”

Section: Discussionmentioning

confidence: 99%

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A new approach to retailing for successful competition in the new smart scenario

Pantano

Priporas

Dennis

2018

IJRDM

106

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Purpose-This study develops the idea of smart retailing, exemplified in innovative, technology-enriched retail services as part of service-oriented strategies. In particular, the aim is to provide a new integrated framework to understand the emerging retail scenario based on the smart usage of technologies to improve retail service and develop innovation management strategies. This framework will provide a comprehensive understanding the basic forms of smart retailing as the current competitive scenario.Design/ Methodology/approach-As a viewpoint, this paper employs an interdisciplinary approach, drawing upon the actual challenges in retailing, to propose a new perspective, the smart retailing one, to describe the new competitive scenario and formulates an emerging research agenda.Findings-The present paper contributes to research on innovation and technology management for retailing by examining the key dimensions of smart retailing, which aims to enhancing retail service quality and retailers' performance.Originality-The paper explains how current retailing is moving to a smart perspective, and how retail management should be adapted to successfully perform in the current servicedominant logic scenario, as a consequence of increasing consumer involvement in service coproduction and the rapid growth of digital technologies.2

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Section: Discussionmentioning

confidence: 99%

“…Informal processes, mechanisms for supporting creativity and innovativeness, and smart and sustainable solutions for users and consumers characterise the modern economy (Anttiroiko et al, 2013). In this context, service has become fundamental for adding value to the product.…”

Section: Introductionmentioning

confidence: 99%

A new approach to retailing for successful competition in the new smart scenario

Pantano

Priporas

Dennis

2018

IJRDM

106

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“…Allwinkle and Cruickshank Glasgow in the UK) and working definitions of smart cities (e.g. Caragliu et al, 2011;Batty et al, 2012;Komninos, 2013;Paroutis et al, 2014;Anttiroiko et al, 2014;Goodspeed, 2014;Manville et al, 2014;Neirotti et al, 2014;Piro et al, 2014). Manville et al (2014: 9) regarded smart cities as more efficient with the use of digital and telecommunication technologies, for the benefit of The smartness of an urban environment stems particularly from the ability and actual implementation of big data management with effect on the provision of a broad set of citywide services (e.g.…”

Section: Defining Smart Citiesmentioning

confidence: 99%

How smart cities transform operations models: a new research agenda for operations management in the digital economy

Nucciarelli

Roden

et al. 2016

Production Planning & Control

148

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Article:Li, F, Nucciarelli, A, Roden, S et al.(1 more author) (2016) How smart cities transform operations models: a new research agenda for operations management in the digital economy. Production Planning and Control, 27 (6 ReuseUnless indicated otherwise, fulltext items are protected by copyright with all rights reserved. The copyright exception in section 29 of the Copyright, Designs and Patents Act 1988 allows the making of a single copy solely for the purpose of non-commercial research or private study within the limits of fair dealing. The publisher or other rights-holder may allow further reproduction and re-use of this version -refer to the White Rose Research Online record for this item. Where records identify the publisher as the copyright holder, users can verify any specific terms of use on the publisher's website. TakedownIf you consider content in White Rose Research Online to be in breach of UK law, please notify us by emailing eprints@whiterose.ac.uk including the URL of the record and the reason for the withdrawal request. How Smart Cities Transform Operations Models: A New Research Agenda for Operations Management in the Digital Economy AbstractThe notion of smart cities is growing in prominence in the digital economy. The integration of urban infrastructures with information and communication technologies (ICT), and the potentially increased transparency and predictability they offer, enables the development of new operations models across different sectors. Digitised infrastructures present new ways for public and private organisations to design and deliver products or services in a more customer-centric manner, particularly for those that require geographical proximity with consumers in the so-called O2O (online to offline) context. A framework is developed and used to analyse three case examples. These cases illustrate the emergence of new operations models and, demonstrates how smart cities are re-defining the characteristics of operations models around their scalability, analytical output and, connectivity. We also explore the feasibility, vulnerability and acceptability of each new operation. This paper contributes to our understanding of how smart cities can potentially transform operational models, and sets out a new research agenda for operations management in smart cities.

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“…The challenge is to assess smart ideas and technologies and to understand which ideas may prove to be most effective in terms of fulfilling the needs of citizens, users or other stakeholders. A smart policy, then, must be designed to provide decision support and reduce uncertainties (Anttiroiko et al 2014). The use of smart solutions can provide manifold opportunities for business models by fostering the exchange and connectedness of many participants and stakeholders (Schaffers et al 2011).…”

Section: Gathering Solution Information and Identifying Smart Solutionsmentioning

confidence: 99%

Do Not Forget About Smart Towns

et al. 2018

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To date, research on smart cities has primarily focused on urban congested areas. As this paper points out, it is becoming ever more important to look at intermediate and thinly populated regions like towns and rural areas as arenas for digital innovation. By following a multi-phase research process, the authors examine towns' highly individual needs in an exploratory way, derive key aspects from recent literature that can serve to mitigate or solve their problems, and present an open innovation process by way of integrating local context factors, local stakeholders, and suitable information and communication technology solutions. The objective is to develop a first digital innovation approach in a field that has so far been scarcely considered. The authors conduct a case study, which demonstrates the applicability and effectiveness of their innovation approach in a small town in southern Germany and derive first important lessons learned. Thereby, the concept of an innovation ecosystem reveals a promising solution to face the challenges of the investigated town.

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Smart cities in the new service economy: building platforms for smart services

Cited by 276 publications

References 26 publications

A new approach to retailing for successful competition in the new smart scenario

A new approach to retailing for successful competition in the new smart scenario

How smart cities transform operations models: a new research agenda for operations management in the digital economy

Do Not Forget About Smart Towns

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