How smart cities transform operations models: a new research agenda for operations management in the digital economy

Abstract

Article:Li, F, Nucciarelli, A, Roden, S et al.(1 more author) (2016) How smart cities transform operations models: a new research agenda for operations management in the digital economy. Production Planning and Control, 27 (6 ReuseUnless indicated otherwise, fulltext items are protected by copyright with all rights reserved. The copyright exception in section 29 of the Copyright, Designs and Patents Act 1988 allows the making of a single copy solely for the purpose of non-commercial research or private study within the limits of fair dealing. The publisher or other rights-holder may allow further reproduction and re-use of this version -refer to the White Rose Research Online record for this item. Where records identify the publisher as the copyright holder, users can verify any specific terms of use on the publisher's website. TakedownIf you consider content in White Rose Research Online to be in breach of UK law, please notify us by emailing eprints@whiterose.ac.uk including the URL of the record and the reason for the withdrawal request. How Smart Cities Transform Operations Models: A New Research Agenda for Operations Management in the Digital Economy AbstractThe notion of smart cities is growing in prominence in the digital economy. The integration of urban infrastructures with information and communication technologies (ICT), and the potentially increased transparency and predictability they offer, enables the development of new operations models across different sectors. Digitised infrastructures present new ways for public and private organisations to design and deliver products or services in a more customer-centric manner, particularly for those that require geographical proximity with consumers in the so-called O2O (online to offline) context. A framework is developed and used to analyse three case examples. These cases illustrate the emergence of new operations models and, demonstrates how smart cities are re-defining the characteristics of operations models around their scalability, analytical output and, connectivity. We also explore the feasibility, vulnerability and acceptability of each new operation. This paper contributes to our understanding of how smart cities can potentially transform operational models, and sets out a new research agenda for operations management in smart cities.

Data supply chain (DSC): research synthesis and future directions

“…The DSC strategy is shaped around planning, sourcing, making and delivering outputs and therefore value from the data and knowledge by using various processes, tools and methods. Strategy around the DSC seems to be innovation-led, as it is formed through ideas, practices, and business models; value for DSC is not solely created from an information product/service but also through the disruption of the existing business and operational models (Li et al, 2016a;Ng et al, 2015;Opresnik and Taisch, 2015).…”

“…DSCs can have an impact by utilizing all the data points and turn them into informed decisions and actions that improve peoples' lives (Dobre and Xhafa, 2014) as well as environmental and social sustainability outcomes following triple-bottom line perspectives . The focus of DSCs can be on socioeconomic development (Njuguna and McSharry, 2017), natural hazards management (Belaud et al, 2014), climate change solutions (Schnase et al, 2014), resilience (Papadopoulos et al, 2016), environmental monitoring and emergency response (Yang et al, 2013) or solving urban problems (Li et al, 2016a;Wang and Li, 2016), through the development of information products and services for these challenges.…”

Smart City Operations: Modeling Challenges and Opportunities

“…What is the impact of these new developments for the manufacturing and service operations management (MSOM) community? Li et al (2016), in a study of how smart cities are transforming the field of operations management, lamented the lack of academic research in this field. However, research on related themes-bike sharing, electric vehicles (EVs), blockchain, and so on-have blossomed in recent years in the community.…”

Big data and the transformation of operations models: a framework and a new research agenda

“…We contend that operations models help to explain how value is created and captured within an organisation by specifically focusing on an operations resources, capabilities, processes and people (Li et al, 2016). In adopting the operations model as a key unit of analysis, we can better appreciate, and explain, how these core operational components are interrelated, and how they are aligned with broader business strategy.…”

“…First, it sheds light on the opportunities that organisations have availed of when it comes to the use of Big Data to improve their operations models. In this paper, an operations model refers to the content, structure and interaction of an operation"s resources, processes, people and capabilities, configured in order to create customer value (Li, et al, 2016). Second, the paper offers a framework that builds on previous research to systematically examine how and to what extent Big Data can facilitate changes in operations models.…”