“…Many writers make definitions and links between crisis and disaster (Urquhart, 1997, Faulkner, 2001, Faulkner and Vikulov, 2001, Faulkner, 2003, Miller and Ritchie, 2003, Irvine and Anderson, 2004, Ritchie, 2004. Selbst (1978) in Faulkner (2003: 246) and in Ritchie (2004: 670) define a crisis as 'any action or failure to act that interferes with an organisation's ongoing functions, the acceptable attainment of its objectives, its viability or survival, or that has a detrimental personal effect as perceived by the majority of its employees, clients or constituents.'…”