Situated emotion and its constructive role in collaborative design: A mixed-method study of experienced designers

Ge, Xiao; Leifer, Larry; Shui, Linlin

doi:10.1016/j.destud.2021.101020

Cited by 16 publications

(9 citation statements)

References 73 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Particularly in terms of instant-messaging style digital communication that we study here, past work identified "disagreement" as one of the key response types in engineering communication (Gopsill et al, 2013). Moreover, we conjecture that the ways in which virtual communication can lack emotional information contained in body language and tone (Ge et al, 2021;National Research Council, 2015) heightens the likelihood of conflict and leads to a broader set of examples to study than in face-to-face environments. Further, our method of data collection is non-invasive, and the external validity of the design task is higher than in laboratory settings.…”

Section: Introductionmentioning

confidence: 85%

“…It takes longer for dispersed teams to develop trust and cohesion (National Research Council, 2015) and the chat-like virtual tools (e.g. Slack, Teams, Google Chat) organizations increasingly use lack rich information, such as emotions expressed in tone and body language (Ge et al, 2021), increasing the opportunities for conflict to occur (National Research Council, 2015). Scholars typically divide conflict into three types: task-disagreements about the goal of the work, process-disagreements about how the goal is achieved, and relational-interpersonal incompatibilities among group members (Jehn, 1997).…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Let's Take This Offline: A Thematic Analysis of Virtual Conflict in Hybrid Collaborative Design Teams

2023

View full text Add to dashboard Cite

Conflict can be both a productive and detrimental reality of design collaboration. While most studies on conflict characterize findings by type (conflict about the task, process, or interpersonal relationships), we extend this typology to understand the causes, topics, and outcomes of conflict. To do so, we analyze communications in a virtual chat platform, collected in a hybrid work environment. A thematic analysis on over 6000 messages between student design teams on the enterprise communication platform Slack revealed three emergent conflict themes: Engineering Design, Project Management, and Communication. A mapping of the themes to a widely-cited typology of conflict found an over- representation of task (productive) and process (detrimental) conflict in the Engineering Design and Project Management themes, respectively. The distribution of types of conflict in the Communication theme is representative of the entire dataset, suggesting that communication can be a cause and outcome in all types of conflict. Overall, our classification of conflict is the first step towards describing triads of the causes, topics, and outcomes of conflict, a contribution which will drive the development of interventions for design team conflict.

show abstract

Section: Introductionmentioning

confidence: 85%

Section: Introductionmentioning

confidence: 99%

Let's Take This Offline: A Thematic Analysis of Virtual Conflict in Hybrid Collaborative Design Teams

2023

View full text Add to dashboard Cite

show abstract

“…Research on the role of emotions in design (e.g. Ge et al , 2021; Zhou et al , 2020) indicates the relation between designers' surprise as an emotion experienced while designing and the design process/thinking through increasing design-creativity, re-framing and design changes. Surprise as an emotion in design is examined mostly in experimental studies through physiological measures (e.g.…”

Section: Surprise In (Design) Practicementioning

confidence: 99%

“…Surprise as an emotion in design is examined mostly in experimental studies through physiological measures (e.g. speech acoustics, electrodermal activity and automated facial emotion detection) and behavioural assessment, while rarely being considered as context dependant and examined through retrospective self-reports (Ge et al , 2021). Overall, most of these cognitive/cognitive psychology studies draw on experimental work to develop/test rational models of surprise based on measuring novelty and unexpectedness by using standard metrics.…”

Section: Surprise In (Design) Practicementioning

confidence: 99%

Surprise: challenging design perceptions in immersive virtual reality environments? The case of designing a hospital project using a CAVE (Cave Automatic Virtual Environment)

Maftei

Harty

2021

ARCH

View full text Add to dashboard Cite

PurposeThe purpose of this paper is to examine how the use of immersive virtual reality (IVR) impacts on the surprise aspects of designing.Design/methodology/approachThe empirical case is a new hospital in the UK wherein a CAVE (Cave Automatic Virtual Environment) type of an IVR environment was used performing six design review sessions during the bid preparation stage. Drawing from a former video-based study, the authors conducted follow-up discussions with the participants to access their perspectives on design surprises emerging from their engagement with the IVR. The study developed a reflective methodology, interviewing participants about their experiences of doing design in the immersive environment. Retrospective discussions were conducted in a data review format, through playing back video clips of the IVR design sessions and asking the participants to reflect on their IVR design experience and on design surprises emerging from their engagement with the IVR.FindingsThe findings indicate that IVRs, such as the CAVE, are not only enhancing existing understandings of design but also challenging the participants' understanding of the design as they experience the immersive version of it, provoking ruptures in current procedures and driving unanticipated changes to the design.Originality/valueThis qualitative study of surprise in design work using IVRs (for a real-life design project) brings new insights into emerging practices of designing using immersive technology, such as the CAVE.

show abstract

“…These multiple solution frames are added, changed and refined throughout the process, but research has not provided details on how expert designers use them in practice. Design scholars have called for a deeper understanding of how expert designers (also called outstanding or exceptional designers) work (Ge, Leifer, & Shui, 2021).…”

mentioning

confidence: 99%

Timely and timeless framing of the new MINI Cooper

Laursen

Barros

2022

Design Studies

View full text Add to dashboard Cite

Situated emotion and its constructive role in collaborative design: A mixed-method study of experienced designers

Cited by 16 publications

References 73 publications

Let's Take This Offline: A Thematic Analysis of Virtual Conflict in Hybrid Collaborative Design Teams

Let's Take This Offline: A Thematic Analysis of Virtual Conflict in Hybrid Collaborative Design Teams

Surprise: challenging design perceptions in immersive virtual reality environments? The case of designing a hospital project using a CAVE (Cave Automatic Virtual Environment)

Timely and timeless framing of the new MINI Cooper

Contact Info

Product

Resources

About