Shariah-Compliant Airlines in Malaysia: An Initial Review

Idris, Junainah; Wahab, Norazla Abdul

doi:10.1007/978-981-10-7257-4_32

Cited by 3 publications

(6 citation statements)

References 5 publications

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“…Specifically, if the hotel displays the price and information of every room, meal, product and service to avoid price discrimination, the guests will express their acceptance and have higher intention to comeback. These findings are in line with Idris & Wahab (2015), who found that the service practices have significant influence on hotel guests' acceptance. Similarly, this study also found that F&B practices would also significantly influence the level of guests' acceptance toward the hotel.…”

Section: Discussionsupporting

confidence: 91%

Predictors of Hotel Guests’ Loyalty: Investigating the Role of Shariah Compliant Hotel (Sch) Practices and Hotel Guests’ Acceptance

Othman

Isa

Ramayah

2020

MJBE

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Guest loyalty is a major consideration for hotel competitive advantage. To be sustaining in this competitive market, hotel organization need to differentiate their business with their competitors. The new concept and new experience of SCH will capture guest attention that really concerns on halal, food safety and hygiene. SCH practices have discovered significant influence towards customer awareness, guests’ perception, perceived values, attributes and challenges. Thus, the purpose of this study is to examine the relationship between SCH practices, hotel guests’ acceptance and hotel guests’ loyalty. Data for this study were gathered through self-administered questionnaires on 420 hotel guests’ who have had experienced staying in 45 Five-star rated hotels in Malaysia. PLS-SEM was performed to analyse the proposed hypotheses. Findings showed that SCH practices have significant positive effect relationship on hotel guests’ acceptance and hotel guests’ loyalty. Hotel guests’ acceptance has also been found to be significant mediator of the relationship between SCH practices and hotel guests’ loyalty. Theoretical and practical implications of the findings were discussed. Limitations and future research approaches were forwarded.

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Section: Discussionsupporting

confidence: 91%

Predictors of Hotel Guests’ Loyalty: Investigating the Role of Shariah Compliant Hotel (Sch) Practices and Hotel Guests’ Acceptance

Othman

Isa

Ramayah

2020

MJBE

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“…The services provided by Islamic hotel are not just limited to providing a halal food service, but it also accounts to various aspects in the hotel's operation (Aziz & Salleh, 2017). Nevertheless, the Islamic hotel business in Malaysia is still at the beginning stage of its introduction (Yusof & Muhammad, 2013) and there are loopholes found to be in the operational side of Islamic hotel business in Malaysia (Albattat et al, 2018;Idris & Wahab, 2015;Razalli et al, 2015). There are some points considered as an inadequacy has been identified by this research and need to be taken into consideration by future researcher that wanted to research this field of interest.…”

Section: Conclusion and Recommendationmentioning

confidence: 82%

“…This statement is also agreed by Jais and Marzuki (2018) whereby they mentioned the operating system of Islamic hotel in Malaysia comprising the government policy, law and regulations is absence. Added by Idris & Wahab (2015), the operating manual, procedures, implementation guidelines, quality standards, circulars and term of references are elements that is considered important in the Islamic hotel business but found missing in the case of Malaysia. As mentioned by Salleh et al (2014), the absence of having a solid system in the Islamic hotel segmentation becoming the main challenge faced by the Islamic hotel operators in Malaysia that potentially to harm the quality of service offered to the customers.…”

Section: The Operation Of Islamic Hotel In Malaysiamentioning

confidence: 99%

“…This statement is not just an assumption made by researchers but it is proven by the finding of negative remarks made by previous scholars' available in the literature. Generally, most of the previous scholars mentioned that there are loopholes (inadequacy) in the operational side of Islamic hotel business in Malaysia (Shaharuddin et al, 2018;Karim, Ahmad & Zainol, 2017;Idris & Wahab, 2015;Shafaei & Mohamed, 2015). Therefore, with the intention to identify the inadequacy and determine the extent to which this business segment is still not stable, this paper investigates the operation of Islamic hotel business in Malaysia.…”

Section: Introductionmentioning

confidence: 99%

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Investigating the Operational Issues of Islamic Hotel Business in Malaysia: A Conceptual Paper

Hashim¹,

Fauzi²

2022

JIPSF

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The increasing demand over Shariah compliant services since past one decade has significantly contributes to the development of Islamic hotel business in Malaysia. Several factors such as the increasing number of global Muslim population, high disposable income among Muslims and high awareness on getting Shariah compliant services becoming the main contributors to the growing of this business segmentation. However, it is reported by many scholars that this business segment is still not stable since there are loopholes mentioned by previous scholars found in the operational side of Islamic hotel business. Concerned to determine the extent to which this business segment is still not stable, several journal articles was selected and reviewed by this research. It is hope that this paper will be able to provide a comprehensive information related to the inadequacy in the Islamic hotel business in Malaysia and at the same time serving as an idea for future research in this area of interest. Keywords: Islamic Hotel Business, Muslim Friendly Services, Shariah Compliant Hotel

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“…Malaysia is the first country to have a halal tourism industry (Idris & Abdul Wahab, 2015). For this purpose, the Malaysian government established a national accreditation body, the Department of Islamic Development Malaysia (JAKIM) which determines whether a hotel meets halal requirements (Samori & Rahman, 2015).…”

Section: Introductionmentioning

confidence: 99%

Determinants of Sharia Hotel Market in Indonesia

Supaijo¹,

Fermansyah²,

Rahman³

et al. 2023

J. of Law and Sust. Develop.

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Purpose: This study is to get an overview what are the actors that influence consumer decisions to choose Sharia hotels in Indonesia. Theoretical Framework: The emergence of Sharia hotels has received attention from both managerial and academic aspects. Several countries are developing Sharia hotels to attract large numbers of Muslim tourists. Design/methodology/approach: The data used are primary data obtained from interviews and questionnaires with a purposive sampling technique. The data analysis technique uses path analysis with the help of the SPSS version 23 program. Findings: The results of the study found that there were three groups of people who were interested in staying at the Syariah Hotel. The first group is people who are motivated by seeking new experiences. The second group is those driven by benefit maximization who consider the hotel's functional attributes (ie, price, location, convenience). The third group is people who vote because of Sharia compliance. Research, Practical & Social implications: This study implies many Muslim tourists, both domestic and foreign, choose to continue practicing their habits during their trips and holidays, such as praying and consuming halal food, as well as using products and services with a halal concept. Because the concept of halal must be applied in every aspect of a Muslim's life, including in terms of choosing hotel accommodation. Originality/value: The originality of this study lies in the use of the path analysis model as a model used to analyze primary data that has been obtained from observations in several hotels that implement pure Sharia, semi-Sharia, and the concept of halal kitchens spread across four provinces, namely DKI Jakarta Province, Riau Province, South Kalimantan Province, and South Sulawesi Province.

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Shariah-Compliant Airlines in Malaysia: An Initial Review

Cited by 3 publications

References 5 publications

Predictors of Hotel Guests’ Loyalty: Investigating the Role of Shariah Compliant Hotel (Sch) Practices and Hotel Guests’ Acceptance

Predictors of Hotel Guests’ Loyalty: Investigating the Role of Shariah Compliant Hotel (Sch) Practices and Hotel Guests’ Acceptance

Investigating the Operational Issues of Islamic Hotel Business in Malaysia: A Conceptual Paper

Determinants of Sharia Hotel Market in Indonesia

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