Shared services: a conceptual model for adoption, implementation and use

Craike, Adam; Singh, Prakash J.

doi:10.1504/ijiscm.2006.011197

Cited by 13 publications

(14 citation statements)

References 24 publications

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“…We are not the first to highlight this need. The lack of maturity of shared services research has been recognized by other researchers over the years [e.g., Borman, 2008a;Craike and Singh, 2006;Ulbrich, 2006;, but still shared services is not well understood. Therefore, this study contributes to laying a foundation for advancing the understanding of shared services from an IS perspective by synthesizing the current literature, by developing conceptual frameworks, and by proposing a research agenda.…”

Section: Discussionmentioning

confidence: 99%

Exploring Shared Services from an IS Perspective: A Literature Review and Research Agenda

Fielt¹,

Bandara²,

Miskon³

et al. 2014

CAIS

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Shared services have gained significance as an organizational arrangement, in particular for support functions, to reduce costs, increase quality, and create new capabilities. The information systems (IS) function is amenable to sharing arrangements and information systems can enable sharing in other functional areas. However, despite being a promising area for IS research, literature on shared services in the IS discipline is scarce and scattered. There is still little consensus on what shared services is. Moreover, a thorough understanding of why shared services are adopted, who are involved, and how things are shared is lacking. In this article, we set out to progress IS research on shared services by establishing a common ground for future research and proposing a research agenda to shape the field based on an analysis of the IS literature. We present a holistic and inclusive definition, discuss the primacy of economic-strategic objectives so far, and introduce conceptual frameworks for stakeholders and the notion of sharing. We also provide an overview of the theories and research methods applied. We propose a research agenda that addresses fundamental issues related to objectives, stakeholders, and the notion of sharing to lay the foundation for taking IS research on shared services forward.

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Section: Discussionmentioning

confidence: 99%

Exploring Shared Services from an IS Perspective: A Literature Review and Research Agenda

Fielt¹,

Bandara²,

Miskon³

et al. 2014

CAIS

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“…We conceptualize the overall implementation success as the extent to which a firm achieves higher efficiency of support activity operations and ultimately reaches higher organizational performance. Indeed, success depends on the particular stage in maturity, and hence, this may differ radically along the implementation and the subsequent use phase (Craike and Singh, 2006). This study examines the implementation success when an SSC is able to start performing its responsibilities for the relevant customers in the firm.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…Specifically, the literature is characterized by a few conceptual studies describing implementation stages and guidelines (e.g. Craike and Singh, 2006; Davis, 2005;) as well as some explorative case studies. For example, Gospel and Sako (2010) explored the cases of Proctor & Gamble and Unilever and identified the firms’ reshaping capabilities as success factors.…”

Section: Introductionmentioning

confidence: 99%

Shared service implementation in multidivisional organizations: A meta-synthesis study

Richter

Brühl

2021

Journal of General Management

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The purpose of this article is to explore shared service center (SSC) implementation. Shared service is a key concept by which corporations organize their resources. Research indicates that some organizations struggle with implementing SSC and sometimes entirely fail to implement them. Although prior research exploring the determinants of implementation success is relatively scarce, researchers have conducted several SSC implementation case studies. However, these valuable findings remain isolated in stand-alone case studies. We aggregated the results of these studies using a qualitative meta-synthesis to identify, extract, and synthesize variables, their interrelations, and their relationships to SSC success. The outcome is a theoretical model that describes which factors are important and how and why they are related to SSC success. Overall, we make important contributions to the growing SSC research by shedding theoretical light on SSC implementation. We also provide a set of propositions and make suggestions for future research.

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“…Today, organizations of all sizes -in terms of revenue, employees and operating units-are realizing shared services benefits (Sutcliff, 2003). SSCs are also designed to promote innovation (Craike and Singh, 2006) by establishing corporate-level functional groups to provide specialized services (Kaplan and Winby, 2009). With this initiative, companies also aim to optimize operational costs and knowledge creation from diverse, multiple international operations (Lemagnen, 2005).…”

Section: Introductionmentioning

confidence: 99%

Linking Fairness Perceptions to Turnover Intentions in Global Shared Service Centers

Orhan¹

2011

JGSM

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The motivation for this study was to investigate how workplace fairness can have an impact on shared service employees' job satisfaction, organizational commitment, identification and turnover intention. Even though we read plenty of studies in organizational matters, none was specifically addressed the behavioral issues encountered by the employees of global shared service centers (SSC). As a practical and excellent strategy for workforce utilization, global shared service organizations could promote the benefits of cultural diversity by distributing and allocating resources fairly. The fundamental objective of this research is to present a roadmap to assist SSC executives grasp how to improve and maintain employees' job satisfaction and encourage them to stay in their career. This would minimize one of the well-known, hardest challenges of SSCs: high employee turnover ratios, which are wasteful to the organization's valuable human resources.

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Shared services: a conceptual model for adoption, implementation and use

Cited by 13 publications

References 24 publications

Exploring Shared Services from an IS Perspective: A Literature Review and Research Agenda

Exploring Shared Services from an IS Perspective: A Literature Review and Research Agenda

Shared service implementation in multidivisional organizations: A meta-synthesis study

Linking Fairness Perceptions to Turnover Intentions in Global Shared Service Centers

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