Linking Fairness Perceptions to Turnover Intentions in Global Shared Service Centers

Abstract

The motivation for this study was to investigate how workplace fairness can have an impact on shared service employees' job satisfaction, organizational commitment, identification and turnover intention. Even though we read plenty of studies in organizational matters, none was specifically addressed the behavioral issues encountered by the employees of global shared service centers (SSC). As a practical and excellent strategy for workforce utilization, global shared service organizations could promote the benefits of cultural diversity by distributing and allocating resources fairly. The fundamental objective of this research is to present a roadmap to assist SSC executives grasp how to improve and maintain employees' job satisfaction and encourage them to stay in their career. This would minimize one of the well-known, hardest challenges of SSCs: high employee turnover ratios, which are wasteful to the organization's valuable human resources.