Shaping tourists' destination quality perception and loyalty through destination country image: The importance of involvement and perceived value

Dedeoğlu, Bekir Bora

doi:10.1016/j.tmp.2018.11.006

Cited by 91 publications

(79 citation statements)

References 119 publications

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“…Moreover, results suggest that emotional value is a significant factor for retaining customers. For this reason, cultural and creative industries should pay more attention to the elements that will positively influence the perceptions and emotional values of repeating visitors [124]. Thus, fashion affects concepts such as music, architecture, furniture, travel, and refreshment.…”

Section: Discussionmentioning

confidence: 99%

The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries

et al. 2020

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Organizational citizenship behavior (OCB) research has been extended in the literature to the customer domain by examining the role of customer behavior in the service sectors. Therefore, this study aimed to examine the effect of the physical environment and social servicescape on the co-creation value, and the impact of the co-creation value on customer satisfaction, which, in turn, influences the customer's citizenship behavior. A field study was conducted in Malaysian cultural and creative industries settings and a total of 254 participants were approached. Structural equation modeling (SEM) technique was used to test the hypothesized relationships among variables. The proposed research model was largely focused on the four perceived values (i.e., physical servicescape, social servicescape, co-creation value, and customer satisfaction) that significantly influence tourists' citizenship behavior. This study sheds new light on the notable roles of physical servicescape, social servicescape, co-creation value, and customer satisfaction on enhancing tourists' citizenship behavior. The theoretical implications and practical implications are discussed.

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Section: Discussionmentioning

confidence: 99%

The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries

et al. 2020

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“…This aspect can influence the tourist's intention to revisit or recommend a destination or heritage site. This relationship has been studied in the tourism industry, showing that trust, quality of service and perceived value all have a positive and significant effect on customer satisfaction and that, in turn, satisfaction has a positive influence on customer loyalty [115,116]. There are also studies that confirm this relationship for the Jewish collective with products such as kosher food [117] or souvenirs [118].…”

Section: Discussionmentioning

confidence: 88%

The Loyalty of Tourism in Synagogues: The Special Case of the Synagogue of Córdoba

Río

Rojas

Romero

et al. 2020

IJERPH

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Tourism in synagogues is an activity which is increasing in popularity due to the current interest in cultural and patrimonial heritage. The synagogue in Córdoba has become an irreplaceable Jewish tourist destination in Spain due to its origins, construction, conservation, and recognition by international organizations. This article analyzes the loyalty of tourism in synagogues using variables such as satisfaction, loyalty and the expected and perceived value of the destination and the historical monument using a structural research equations methodology. No previous studies on tourism at synagogues using structural equations have been made. The data was obtained by means of a survey given to 350 tourists visiting this cultural heritage site. The results showed that there is strong loyalty to the heritage site as well as the destination.

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“…Tourist satisfaction is usually defi ned as the level of satisfaction associated with diff erent aspects of the experience provided by a tourist destination (Pizam, Neumann, & Reichel, 1978;Kozak & Rimmington, 2000;Martin, Saayman, & du Plessis, 2019). Th e connection between tourist satisfaction and loyalty to a destination has long been a topic of some interest to researchers (Chi, Huang, & Nguyen, 2019;Dedeoğlu, 2019;Al-Ansi & Han, 2019;Padlee, Th aw, & Zulkiffl i 2019;Almeida-Santata & Moreno-Gil, 2018;González, Parra-Lopez, & Buhalis, 2017;Sangpikul, 2017;Wu, 2016;Ramseook-Munhurrun, Seebaluck, & Naidoo, 2015;Zhang, Fu, Cai, & Lu, 2014;Sun, Chi, & Xu, 2013;Marcussen, 2011;Da Costa Mendes,2010;Prayag, 2009;Chi & Qu, 2008;Yoon & Uysal, 2005;Cai, Wu, & Bai, 2004;Echtner & Ritchie, 2003;Oppermann, 2000).…”

Section: Model Backgroundmentioning

confidence: 99%

Testing a holistic model of tourist destination loyalty

Bulatović

2020

Tourism (Zagreb, Online)

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The purpose of the present study is to test a holistic destination loyalty model using the case of Budva in Montenegro. The model combines the following six variables: tourist satisfaction, loyalty and preferences, destination performance, perceived value and destination image. The structural equation modelling (SEM) approach is adopted. Model tests confirm good fit of the data to the proposed model and it is recommended to further validate the model using other destination settings

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Shaping tourists' destination quality perception and loyalty through destination country image: The importance of involvement and perceived value

Cited by 91 publications

References 119 publications

The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries

The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries

The Loyalty of Tourism in Synagogues: The Special Case of the Synagogue of Córdoba

Testing a holistic model of tourist destination loyalty

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