Seyahat Acentalarında Yöneticiye Duyulan Güvenin Örgütsel Özdeşleşmeye Etkisi

Abstract

Yöneticiye duyulan güven Örgütsel özdeşleşme Örgütsel bağlılık Motivasyon Turizm Seyahat acentası Bu çalışmanın amacı, İstanbul"da faaliyette bulunan A grubu seyahat acentalarındaki çalışanların yöneticilerine duydukları güvenin, örgütsel özdeşleşmeye etkisinin tespit edilmesidir. Araştırmada veri toplama tekniği olarak anket, verilerin analizinde ise frekans, yüzde dağılımı, ortalama, standart sapma, bağımsız örneklemler için t testi, tek faktörlü varyans analizi, Pearson korelasyon analizi ve regresyon analizi kullanılmıştır. Araştırma sonucunda, A grubu seyahat acentalarında gerek yöneticiye duyulan güven gerekse örgütsel özdeşleşme düzeyleri, orta değerin üzerinde olumlu bulunmuştur. Alt boyutlar arasında anlamlı ilişkiler tespit edilmiş olup, yöneticiye duyulan güvendeki 1 birimlik artışın çalışanların örgütsel özdeşleşme düzeyleri üzerinde 0,449'luk bir artış yaratacağı sonucuna ulaşılmıştır. ABSTRACT Keywords:Trust Toward Manager Organizational identification Organizational commitment Motivation Tourism Travel AgencyThe purpose of this study is to determine the influence of trust toward managers on organizational identification in A group travel agencies operating in İstanbul. In the analysis of data, frequency, percentage distribution, mean, standard deviation, unpaired t-test, single factor analysis of variance, and Pearson correlation analysis were utilized. As a result of the research, the level of both the trust toward managers and organizational identification is above the medium value. Meaningful relationships are determined between the scales and sub-dimensions, and 1 unit increase in the trust toward manager will create a 0,449 increase in the organizational identification levels. *SorumluYazar: Erdal ŞEN E posta: esen@dogus.edu.tr  Bu çalışma, Doğuş Üniversitesi, Sosyal Bilimler Enstitüsü, İşletme Anabilim Dalı, İşletme Yüksek Lisans Programı"nda, İsmet GÜNAYDIN tarafından, Dr. Öğr. Üyesi Erdal ŞEN danışmanlığında tamamlanan "Seyahat Acentalarında Yöneticiye Duyulan Güvenin Örgütsel Özdeşleşmeye Etkisi" başlıklı yüksek lisans tezinden üretilmiştir.

The Relationship between Psychological Empowerment and Trust in Supervisor in Hotel Enterprises

“…Similarly, Toprak et al (2017) determined that the trust of employees in terms of supervisor is moderate. However, there are many studies in which the perception of trust in Supervisor is above and / or high in tourism enterprises (Güçer & Demirdağ, 2014;Pelit & Gökçe, 2019;Şen & Günaydın, 2019).…”

“…There is also a lot of research about trust in supervisor. There are studies that manifest the impact of trust in supervisor in hotel enterprises and conflict management methods (Toprak et al, 2017), intention to leave job (Pelit and Gökçe, 2019), organizational identification (Şen & Günaydın, 2019), job satisfaction (Güçer & Demirdağ, 2014) and organizational citizenship behavior (İşbaşı, 2000).…”

“…On the other hand, in a study carried out by Çavuşoğlu & Güler (2017), it was found that employees in the highest age group and those with the most professional experience had the lowest psychological perception of psychological empowerment. Şen & Günaydın (2019) indicated that young and highly educated employees demonstrated high trust in supervisor while Pelit & Gökçe (2019) reported that women, those with a high level of professional experience and older employees demonstrated this trust and Toprak et al (2017) stated that women, university graduates, the youngest and oldest employees had a high trust in supervisor.…”

“…There is also a lot of research about trust in supervisor. There are studies that manifest the impact of trust in supervisor in hotel enterprises and conflict management methods (Toprak, Şentürk & Kılıç, 2017), intention to leave job (Pelit and Gökçe, 2019), organizational identification (Şen & Günaydın, 2019), job satisfaction (Güçer & Demirdağ, 2014) and organizational citizenship behavior (İşbaşı, 2000). According to findings of the research performed on 186 employees working at five-stars hotel enterprises in Jordan by Ababneh et al (2017), psychological empowering is an important precursor of job satisfaction.…”

“…It was determined in the research carried out by Pelit & Gökçe (2019) on 539 employees working at hotel enterprises that the trust in supervisor and job life quality had an effect on intention to leave job. Şen & Günaydın (2019) concluded in their study on 330 employees at A group travel agencies located at Istanbul that the increase in trust in supervisor caused an increase in organizational identification levels of employees. It was determined in the research performed by Güçer & Demirdağ in 2014 on 408 employees working at thermal hotel and city hotel enterprises in Afyonkarahisar and Ankara that as the employees' perception of trust in supervisor and workmates increase, their job satisfaction will increase at a high level, on the other hand, as their perception of trust in organization increase, their job satisfaction levels will increase at a normal level.…”