Servitization of manufacture

Baines, Tim; Lightfoot, Howard; Smart, Palie; Fletcher, Sarah

doi:10.1108/17410381311327431

Cited by 112 publications

(56 citation statements)

References 14 publications

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“…This reinforces evidence of previous research suggesting that customers prefer solutions that include provider-customer relationship processes to facilitate the definition of customer requirements, customization of services and post deployment support (Tuli et al, 2007). Moreover, the relational-process view fits the advanced manufacturer's service category suggested by Baines et al (2013), in which the range of service activities stretches beyond production competences to take on activities that are internal to the customer. Indeed, in the OBC service system we analyzed many of the provider's servitized operations shown in Fig.…”

Section: Theoretical Contributionssupporting

confidence: 66%

Servitization through outcome-based contract – A systems perspective from the defence industry

Batista

Davis‐Poynter

et al. 2017

International Journal of Production Economics

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This paper provides a viable systems perspective of an outcome-based service initiative involving major manufacturers in the defence industry. The viable systems perspective allowed a coherent structuration of the complex servitization context involving provider and customer organizations. It also unveiled critical relationship mechanisms that enable synergy and facilitate the achievement of co-capability by the organizations involved. Through a case study approach, the research finds that interventions in the customer system reduce variability in the provider system as well as in the service system as a whole. The systemic interventions are implemented via key provider/customer relationships the study identifies. The relationships deal with the high level of internal variety in outcome-based service systems. A typology for the identified relationships is developed, offering a helpful basis for the purposeful planning and design of interactions aimed at developing co-capability. The paper also offers theoretical propositions defining fundamental features of outcome-based service systems. The unique characteristics of these systems addressed in this paper provide particularly useful insights concerning the implementation of this type of servitization initiative not only in the defence industry, but also in other industrial sectors where servitization initiatives involve complex configurations of provider and customer organizations.

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Section: Theoretical Contributionssupporting

confidence: 66%

Servitization through outcome-based contract – A systems perspective from the defence industry

Batista

Davis‐Poynter

et al. 2017

International Journal of Production Economics

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“…Table 1 elucidates the terminology and examples from the original authors. In addition, Baines, Lightfoot, Smart, and Fletcher (2013) clarified characteristics of the service offerings and revenue payment models of base, intermediate and advanced services which is depicted in Table 2. Baines, Lightfoot, Smart and Fletcher, 2013 It is important to understand the rationale behind the categorization, base services are narrow activities which focus on product provision, whereas intermediate services focus on stretched services that are based on existing production competences/customer maintenance services.…”

Section: Types Of Services Offered By Manufacturersmentioning

confidence: 99%

360º̉ Servitization as Strategy for Business Growth

Maheepala

Centonze²,

Warnakulasooriya

et al. 2019

VJM

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Servitization is type a business model innovation where companies extend their product offers through related services. A 360º̉ Servitization is when the manufacturing company uses a base, intermediary and advance service portfolio together with their product portfolio to co-create a unique value proposition to each customer. This research aims to understand how an organization ventures to grow the business through a 360º̉ Servitization. Underpinning the Resource Advantage Theory, a single-case study is conducted in order to achieve the aim of the paper. Data was collected from semi-structured interviews, company reports and the website. A participatory approach with the company CEO strengthened the esearch findings. A deductive content analysis was conducted and findings were reported. This study identifies the importance of a unique product service bundle for each existing and potential customer to co-create value to enhance business growth. The research further identifies the importance of all service types such as base services, intermediary services and advance services when creating a unique product service bundle. The Product- Service-Customer Matrix developed in this study is an import tool for business to business manufacturing organizations in the 21st century to co-create value with the customer. This matrix is a useful tool for managers in business to business manufacturing companies to amplify businessrowth opportunities. Due to limitations inherent in a qualitative case study approach it is not possible to generalize the findings beyond the case company. Moreover, researches in different manufacturing companies are required to improve the generalizability.KEYWORDSBusiness Growth, Business Model, Product-Service, Servitization

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“…Possíveis objetivos conflitantes entre produtos e serviços exigem práticas de gestão, incluindo Sistemas de Avaliação de Desempenho que captem a natureza das interdependências entre as duas atividades (KASTALLI et al, 2013). Baines et al (2013) focam na implantação e habilidades pessoais críticas para a servitização, e Baines e Lightfoot (2014) apontam as práticas operacionais e tecnologias para a servitização. Aponta-se que, para a servitização, os fabricantes precisam integrar a adoção de uma ampla gama de atividades do cliente e também reter capacidades de projeto e produção para subsistemas complexos e de alto valor, possibilitando a capacidade de resposta, melhorias contínuas no design do produto, e oferecer uma rota para transferir as melhores práticas da produção (BAINES; LIGHTFOOT, 2014).…”

Section: Contudo Enriquecer E Sistematizar O Conjunto De Indicadoresunclassified

“…Servitização Baines et al (2013) Comparar o desempenho e as habilidades dos funcionários com outras medidas de desempenho, financeiras.…”

Section: Análise Bibliométrica: Características Avançadasunclassified

Avaliação de desempenho de sistemas produto-serviço: revisão de literatura e agenda de pesquisa

Moro

Ensslin

2018

Revista PO: R. Eletr. de Eng. de Produção e Correlatas

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Resumo: Com a necessidade de as organizações oferecerem novas soluções para seus clientes, baseadas na mudança de foco no produto para a oferta integrada de soluções que gerem valor, os Sistemas Produto-Serviço representam uma tendência emergente promissora para essas organizações. Contudo, a transição para modelos de servitização necessita que as organizações também mudem a gestão de seus processos e, por consequência, a forma de avaliar seu desempenho. Nesse contexto, esta pesquisa tem por objetivo identificar os trabalhos da área de Sistemas Produto-Serviço que propõem Avaliações de Desempenho e analisá-los sob a perspectiva da literatura conceitual de Avaliação de Desempenho (AD), sugerindo oportunidades de pesquisa futura integrando as duas áreas. Para tal, utilizou-se o instrumento Knowledge Development Process-Constructivist (ProKnow-C) para selecionar a literatura pertinente, além de identificar, analisar e refletir sobre as características das publicações com enfoque na Avaliação de Desempenho. Com base no Portfólio Bibliográfico composto por 30 artigos, foi verificado que a Avaliação de Desempenho de Sistemas Produto-Serviço ainda está em desenvolvimento, e que 50% dos trabalhos utilizam ferramentas de AD para avaliar as soluções Sistemas Produto-Serviço, a maioria de forma qualitativa. É apresentada uma agenda de pesquisa com base nos artigos selecionados, destacandose que é necessário o desenvolvimento e aprimoramento dos indicadores de desempenho para avaliar as soluções em diversos aspectos, tais como sustentabilidade, desenvolvimento de soluções e processos operacionais e de gestão. Além disso, promover uma mensuração integrada dos aspectos relacionados aos Sistemas Produto-Serviço e seus efeitos, em todas as fases do ciclo de vida do Sistema de Avaliação de Desempenho, mostra-se como lacuna ainda não explorada. Palavras-chave:Sistema Produto-Serviço. Servitização. Avaliação de Desempenho. Revisão de Literatura. ProKnow-C.Abstract: With the need for organizations to deliver new solutions to their customers, based on a shift from product focus to integrated solutions delivering value to their customers, product-service systems represent a promising emerging trend for organizations. However, the transition to servitization models requires that organizations also change the management of their processes and, consequently, how to evaluate their performance. In this context, this research aims to identify the works of the productservice systems area that propose performance evaluations and analyze them from the perspective of the conceptual literature of performance evaluation, proposing future research opportunities integrating the two areas. For this purpose, the Knowledge Development Process-Constructivist (ProKnow-C) was used to select the relevant literature, as well as to identify, analyze and reflect on the characteristics of the publications focused on performance evaluation. Based on a bibliographical portfolio composed of 30 articles, it was verified that the performance evaluation of product-...

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Servitization of manufacture

Cited by 112 publications

References 14 publications

Servitization through outcome-based contract – A systems perspective from the defence industry

Servitization through outcome-based contract – A systems perspective from the defence industry

360º̉ Servitization as Strategy for Business Growth

Avaliação de desempenho de sistemas produto-serviço: revisão de literatura e agenda de pesquisa

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