2013
DOI: 10.1002/sres.2213
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Service Science: Reframing Progress with Universities

Abstract: Service science offers fresh perspective to reorient the debate on what is ‘progress’ and whether or not it is slowing down, and if so, what might be done to reframe progress ‘at the speed limit of what is possible’ with universities. When it comes to the ‘rate of progress’, universities can play a greater role in improving the deeply interconnected societal measures of innovativeness, competitive parity, sustainability and resiliency. During the current ‘great recession’, much is now being written about progr… Show more

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Cited by 29 publications
(17 citation statements)
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“…Rights are associated with societal benefits and freedoms, and responsibilities are associated with societal constraints (backed up by the threat of loss of rights or access to resources as well as reputation damage, fines or coercion). In this age of big data, social media and sensors proliferation, Spohrer et al [18] imagined four 'parallel time streams' associated with (1) phenomena (sources of information); (2) research (knowledge creation); (3) education (knowledge transfer); and (4) practice (knowledge application). Practice could be further broken down into commercial practice (e.g.…”
Section: Service Systemsmentioning
confidence: 99%
See 1 more Smart Citation
“…Rights are associated with societal benefits and freedoms, and responsibilities are associated with societal constraints (backed up by the threat of loss of rights or access to resources as well as reputation damage, fines or coercion). In this age of big data, social media and sensors proliferation, Spohrer et al [18] imagined four 'parallel time streams' associated with (1) phenomena (sources of information); (2) research (knowledge creation); (3) education (knowledge transfer); and (4) practice (knowledge application). Practice could be further broken down into commercial practice (e.g.…”
Section: Service Systemsmentioning
confidence: 99%
“…For individuals the investment has been studied, and related to growth of capabilities over time [53][54]. For sociotechnical systems in general, understanding if there are smart and wise "speed limits" or "no speed limits" for the growth of sociotechnical system capabilities is an open question [18] [55]. These are issues for the human-side of service engineering to study in the context of increasing customer capabilities through improved value co-creation interactions [56].…”
Section: Wise Service Systemsmentioning
confidence: 99%
“…Social systems thinking had traditionally focused on human organization, as the relations between and amongst individuals and institutions. The rise of the service systems thinking (Spohrer et al ., ) resurfaces systems thinking concepts on the cocreation of value and the coproduction of outcomes, with human technologies now omnipresent in advanced economies.…”
Section: Social and Ecological → Emerged Environments Of The Service mentioning
confidence: 99%
“…Furthermore, today people flooded with data, information and knowledge [2] [14] [31]. To address some of these challenges, researchers have been working on "knowledge factories" known for teaching (learning), discovery (research) and application of knowledge (entrepreneurship and policy making) [29]. People also focus on acquiring special type of knowledge from experience and a sense of humor to cope with life's challenges.…”
Section: Introductionmentioning
confidence: 99%