Rebuilding Evolution: A Service Science Perspective

Spohrer, Jim; Siddike, Md. Abul Kalam; Kohda, Youji

doi:10.24251/hicss.2017.201

Cited by 13 publications

(27 citation statements)

References 37 publications

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“…○ “In part, because of analytics and cognitive systems, smart service systems adapt to a constantly changing environment to benefit customers and providers.” ( Spohrer et al, , p. 1668)…”

Section: Theoretical Foundationsmentioning

confidence: 98%

“…(Calza et al, ; Demirkan, ; Demirkan et al, ; Demirkan et al, ; National Science Foundation, ; Spohrer & Banavar, ; Spohrer et al, )…”

Section: Theoretical Foundationsunclassified

“…Humans and technologies are key elements in configurations that form service systems (Maglio, , p. i; Spohrer, Maglio, Bailey, & Gruhl, ). Smart technologies are expected to enable these systems to configure or reconfigure elements as they learn from and adjust to change and become “smarter” (Demirkan et al, ; Lim & Maglio, ; J. Spohrer, Siddike, & Kohda, ). Smart technologies thus play dual roles as elements of configurations and, at the same time, as agents that (re)configure elements (Barile & Polese, ; Calza et al, ; Polese, Tommasetti, Vesci, Carrubbo, & Troisi, ; Spohrer et al, ).…”

Section: Introductionmentioning

confidence: 99%

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Configuration in smart service systems: A practice‐based inquiry

Wessel

Davidson

Barquet

et al. 2019

Information Systems Journal

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In this paper, we develop a new perspective on configuration processes inherent to smart service systems that brings human actors to the theoretical foreground, is informed by practice theory, and is grounded in an intervention study of smart locating systems used in home care of persons with dementia. Maintaining control of the location of persons with dementia is a major source of caregiver burden, and assistive technologies such as smart locating systems hold the promise of enhancing quality of life and reducing caregiver burden. Drawing from research on smart service systems, organizational configuration research, and practice theory, we articulate a conceptual model of configuring in practice to explain how practice elements and the capabilities of smart technologies become mutually configured. Our analysis of study participants' experiences with the locating systems identified three distinctive configurations, characterized as enhanced smartness, degraded smartness, and fragile smartness, which developed through configuring processes. The configuring in practice model we develop here helps explain why unexpected and anticipated configurations develop and thus the conditions that facilitate or inhibit value cocreation in smart service systems.

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Section: Theoretical Foundationsmentioning

confidence: 98%

“…(Calza et al, ; Demirkan, ; Demirkan et al, ; Demirkan et al, ; National Science Foundation, ; Spohrer & Banavar, ; Spohrer et al, )…”

Section: Theoretical Foundationsunclassified

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Configuration in smart service systems: A practice‐based inquiry

Wessel

Davidson

Barquet

et al. 2019

Information Systems Journal

View full text Add to dashboard Cite

show abstract

“…They are able to augment human capabilities and expertise by understanding the environment around us with a depth and clarity [21] [28] [30]. Enabled by large data sets and speedy computers, CAs can provide people with high-quality recommendations and can help them make better data driven decision [4].…”

Section: Cognitive Assistants (Cas)mentioning

confidence: 99%

“…CAs are new decision support tools that are able to augment human capabilities and expertise [21] [28] [30]. high-quality recommendations and help them make better data driven decisions [4].…”

Section: Introductionmentioning

confidence: 99%