Service quality of the urban public transport companies and sustainable city logistics

Chocholáč, Jan; Sommerauerová, Dana; Hyršlová, Jaroslava; Kučera, Tomáš; Hruska, Roman L.; Machalik, Stanislav

doi:10.1515/eng-2020-0010

Cited by 24 publications

(31 citation statements)

References 67 publications

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“…The incentives for further research reside in more detailed monitoring of personal risks using this software, which includes the utilisation of Lean tools to eliminate wastage. Similar to previous study claims [112,113], the results of the case study indicate that the application of systematic and data-driven quality improvement approaches, such as Lean philosophy with some simple changes and adjustments to the conditions of railway undertakings, can contribute to the service quality. The author of a foreign research, Vaidya, who deals with the Six Sigma concept under the conditions of Indian railways, likewise points out the benefits of extending this approach to various areas of railway transport [114].…”

Section: Discussionsupporting

confidence: 77%

Sustainability of Railway Undertaking Services with Lean Philosophy in Risk Management—Case Study

et al. 2020

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The sustainability of services in undertakings which operate in railway passenger transport is closely connected with efforts to provide high-quality and time-acceptable services to the customer, to achieve lean processes, to standardise work processes, to eliminate wastage and to avoid those activities which do not add any value. Considering its ecological nature and big volume of passenger transport, railway passenger transport represents an irreplaceable sustainable system for the future. These facts and the entry of new railway carriers into this system highlight the importance of managing risks in a progressive way. This article focuses on the options of risk management when versatile and flexible tools, such as Lean tools, are set correctly. The aim of this article is to introduce a proposal for the application and a specific application of Lean philosophy in risk management which impacts train delays in railway passenger transport. From the point of view of quantitative data analysis, multiple mathematical-statistical tests have been used to assess data (e.g., Anderson–Darling test, Kolmogorov–Smirnov test, Jarque–Bera test, two-tailed test, Grubbs’s test and Thompson Tau test). Also, descriptive statistics and ANOVA test (Analysis of Variance) have been applied in the process of evaluating the monitored attributes. In order to assess the data dependency, Chi-Square Test and a correlation analysis have been applied. The research outcomes focus on highlighting the need for a systematic approach for train delays and to avoid delays through risk management. The case study applies selected Lean methods to monitor train delays in selected stations within the main railway corridor of the Slovak Republic for the period from 2015 to 2018. In 2019, the results were processed and created a basis for proposing a unique software tool like an aid for risk management in the case of train delays using Lean philosophy. The flexible software includes the participation of employees, and at the same time, it respects the needs of customers. The research results provide grounds for further study of risks in a challenging environment of railway undertakings, with different types of trains, railway stations as well as entire railway networks. The processed results of the article represent valuable material for railway undertakings not only in Slovakia but also for railway organisations in V4 countries.

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Section: Discussionsupporting

confidence: 77%

Sustainability of Railway Undertaking Services with Lean Philosophy in Risk Management—Case Study

et al. 2020

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“…We must take into account the external and internal environment of the company when considering the economic evaluation of the introduction of the analysis of motivational factors used in the incentive program. In the analysis of the external environment, we take into account the changes taking place in politics, legislation, economics, technology, technology, the environment, demographic development, socio-cultural areas, etc [2], [26]- [28]. When analyzing the internal environment of the company, we take into account the factor of the situation, including the analysis of the company's chances on the market in terms of quality and character [29]- [31].…”

Section: Discussionmentioning

confidence: 99%

Proposal Creating Incentive Programs to Motivate Employees in the Railway Repair Company

Hitka¹,

Ližbětinová²,

Lorincová³

et al. 2021

Management Trends in the Context of Industry 4.0

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The aim of the paper is to propose the creation of incentive programs for employees in a railway repair company using cluster analysis. Using the Ward method, the Euclidean distance, we defined four groups of similarly motivationally oriented employees. The result of the analysis is a proposal for the creation of a group-individual motivational program, the content of which are common motivational factors for individual groups, which is specified by priority motivational factors for individual groups of employees. There are fundamental differences between different groups of employees.

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“…Bus-based FLM faces longer travel time especially when trapped in congestion due to the road-sharing nature of the services. Rojo et al (2015); Chocholac (2020), andZakiah et al (2017) argue passengers' satisfaction survey is a vital tool to measure the efficiency and effectiveness of any bus services which could also serve as a benchmark or an indicator for enhancing any bus service delivery efficiency and effectiveness. Similarly, Ismail et al (2012) defines passengers' satisfaction survey as a judgement by the riders relating to the pleasant level of consumption.…”

Section: Literature Reviewmentioning

confidence: 99%

Assessing MRT Feeder Bus Services Performance Through Passenger’s Satisfaction Level in the Selected Stations of Klang Valley, Malaysia

Olabayonle

Mohamad

Bachok

et al. 2021

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Resultant impacts of mobility increase within the Klang Valley, for example, congestion, parking problem and air pollution have highlighted the reason for a move towards the use of more sustainable transport modes within the cities. Hence the need for effective and reliable public transport. It is perceived that Mass Rapid Transit (MRT) feeder buses hold the guarantee of easing the growing congestion in Klang Valley if they are managed efficiently and sustainably. For this reason, this research expands the exploration of the MRT feeder bus services quality by evaluating the passengers' level of satisfaction. A quantitative approach was employed for this study by administration of the questionnaire. A total of 303 survey forms were collected through convenience sampling. The study's findings confirmed the efficiency and effectiveness of services provision. Surveys showed that most riders (62.7%) were females with the majority possessing a bachelor’s degree and above (64.4%). Also, a large proportion of the riders fell into the age group category between 20 and 29 years (69.0%), with less than half of the respondents earning an average monthly income of above RM 6,000 (45.9%). Most of the respondents were satisfied with the overall quality (above 80% satisfactory) but punctuality, waiting and travel times as well as services frequency of this first and last mile connection (FLM) had left a lot to be desired. The study also found significant relationships between gender and the fear of crime as well as conditions of bus stops. Thus, it recommends overall enhancement of service with safer environment for female riders and an increase in the service frequency of the MRT feeder buses to retain the existing users and attract more new users.

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Service quality of the urban public transport companies and sustainable city logistics

Cited by 24 publications

References 67 publications

Sustainability of Railway Undertaking Services with Lean Philosophy in Risk Management—Case Study

Sustainability of Railway Undertaking Services with Lean Philosophy in Risk Management—Case Study

Proposal Creating Incentive Programs to Motivate Employees in the Railway Repair Company

Assessing MRT Feeder Bus Services Performance Through Passenger’s Satisfaction Level in the Selected Stations of Klang Valley, Malaysia

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