Service quality measurement in rural accommodation

Albacete-Sáez, Carlos A.; Fuentes, Marı́a del Mar Fuentes; Montes, Francisco Javier Lloréns

doi:10.1016/j.annals.2006.06.010

Cited by 140 publications

(86 citation statements)

References 53 publications

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“…For Albacete (2005), in Albacete, Fuentes, and Lórens (2007) and Garcí a (2001), quality has evolved along with economy. Service sector development has boosted the development of a new quality concept with reference to client's point of view.…”

Section: Introductionmentioning

confidence: 99%

“…Nowadays, client's attitude, behavior and emotional aspects have taken relevance in the analysis of quality service, and variables, as expectations and perceptions have been incorporated, while numerous investigators, such as Albacete et al (2007), Grönroos (1984) and Santomá (2004), consider the client as the main element, the judge and axis of quality. Therefore, quality service can be measured as the difference between the value expected and the value received by the client (Kotler, Bowen, & Makens, 2005).…”

Section: Introductionmentioning

confidence: 99%

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Adapting the Servqual Scale to a Private Hospital Emergency Services: An Empirical Investigation

Ibarra¹,

M²,

Partida³

2014

CBR

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Most of the time, clients only have one opportunity to evaluate a service received in terms of quality and satisfaction; under this premise organizations have been concerned with developing, in a permanent manner, a quality evaluation culture in the services offered to their clients. To do this, procedures and methods that let them achieve it, have been implemented. That is the case of the model that concedes to measure and evaluate service quality, which is redefined and named Servqual, considering a multidimensional theoretical construct that explains the client's perception of quality service considering the differences between what is expected and what is received.Therefore, the goal of this study is to identify the factors that define the quality of emergency services provided by a private hospital in Hermosillo, Sonora, Mé xico, a sample of 384 patients, with a confidence level of 95% and a margin of permissible error of 5%. A questionnaire with 22 items was applied to measure the perceptions and expectations of users in terms of the quality of the service, which was subjected to an extensive evaluation of reliability and construct validity, with an estimate Cronbach's alpha of 95.6% and 97.9% respectively. The results showed that Servqual is a valid, reliable, and dependable instrument to monitor and measure the quality of the services offered in private hospitals in Hermosillo, and permit hospital administrators to identify opportunities or improvement areas, from the patients' perspective.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Adapting the Servqual Scale to a Private Hospital Emergency Services: An Empirical Investigation

Ibarra¹,

M²,

Partida³

2014

CBR

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“…They feel both the need for the contact with nature and the need for physical activity. They are interested in the natural and cultural heritage of the region, they care for the environment; but also for their health and well-being (Agapito et al 2012: 325;OECD 1994;Butler et al 1997;Roberts and Hall 2001;Jackiewicz 2005: 266;Kastenholz 2005;Albacete-Sáez et al 2007;Raszka and Krajewski 2009: 40;Popescu and Badita 2011: 130).…”

Section: Qualified Agritourism As a Specialized Form Of Rural Tourismmentioning

confidence: 99%

The role of natural conditions in qualified agritourism - case of Poland

Poczta-Wajda¹,

Poczta²

2016

AGR ECON-CZECH

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Th e article investigates the role of natural conditions in the development of the qualifi ed form of rural tourism, which the authors defi ne as qualifi ed agritourism. Th e research hypothesis assumes that rural space, which is characterized by high natural conditions, complemented in sporting infrastructure, can support the development of qualifi ed agritourism. Th e empirical survey examines the relationship between the sightseeing and natural conditions and the conditions for physical recreation occurring on agritourism farms in Poland. Further, the fi ndings suggest that, in the opinion of the hosts and guests of agritourism farms, undertaking of physical recreational activity and its intensity are infl uenced by the favourable sightseeing and natural conditions, the number of off ered forms of physical recreation and the availability of sports equipment.

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“…Similarly and despite having a wide range of research available on tourism seasonality, there are no crosssection analyses comparing patterns among different types of tourist accommodation. In this sense, there are global studies (number of tourists/ nights spent in all accommodation) or partial analyses for one sector, basically hotels (Fernández-Morales, 2003;Mayorga-Toledano and Fernández-Morales, 2008;Capó Parrilla et al, 2007) and rural accommodation (Albacete et al, 2007;Díaz, 2005, 2009) in specific locations.…”

Section: A Review Of the Literature On Tourism Seasonalitymentioning

confidence: 99%

Differences in Seasonal Price Patterns among Second Home Rentals and Hotels: Empirical Evidence and Practical Implications

Saló¹,

Garriga

Rigall-I-Torrent

et al. 2012

Tourism Economics

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Hotels and second home rentals are two of the most important tourist accommodation options in Spain. In terms of seasonality, almost all previous studies have analysed tourism demand from the point of view either of total arrivals or the number of tourists lodged in a single accommodation type (hotels, rural accommodation, etc). However, there are no studies focusing on price seasonality or comparing seasonality among different accommodation types. By using seasonality indicators and a price index constructed by means of

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Service quality measurement in rural accommodation

Cited by 140 publications

References 53 publications

Adapting the Servqual Scale to a Private Hospital Emergency Services: An Empirical Investigation

Adapting the Servqual Scale to a Private Hospital Emergency Services: An Empirical Investigation

The role of natural conditions in qualified agritourism - case of Poland

Differences in Seasonal Price Patterns among Second Home Rentals and Hotels: Empirical Evidence and Practical Implications

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