Service Quality Assessment at the Nanjing Agricultural University Based on LibQUAL

Qin, Xi; Li, Xinquan; Zhao, Heng; He, Qun; Cai, Zizheng

doi:10.1080/0194262x.2016.1224993

Cited by 7 publications

(9 citation statements)

References 5 publications

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“…It permits library service providers to perform systematic assessment and measure of library service quality. Furthermore, this tool is used and tested in variety of libraries, including, academic 39,40 ; agricultural 41 ; health 42 ; college 43 ; university 44,45 and public libraries 46 . LibQUAL+® helps libraries to assess the services provided by them and to develop the library services to meet the customers' expectations 38 .…”

Section: Literature Review 21 Library Service Qualitymentioning

confidence: 99%

Hospitality Students’ Perception of College Library Service Quality: Importance- Performance Analysis

Mallya

Patwardhan

2018

DJLIT

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<div class="page" title="Page 1"><div class="layoutArea"><div class="column"><p><span>The purpose of this research is to examine the perceived importance and perceived experiences of library service quality for hospitality management students. Also, an effort was made to identify the strengths and weaknesses of library service quality based on their perception of library services. The researchers have used LibQUAL+®, a popular tool that libraries use to assess the perception of library service quality over the years. Undergraduates and postgraduate’s students studying in one of the premier private hotel management institutes in India participated in </span><span>this study. The findings of the study suggest that library service providers need to understand the needs of students </span><span>and should have the inclination to help students in making the library a gateway for study, learning and research. The future research may include faculty members’ perception of importance and performance of library service quality. This type of survey can be repeated at regular intervals to distinguish the varying needs of library users. </span></p></div></div></div>

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Section: Literature Review 21 Library Service Qualitymentioning

confidence: 99%

Hospitality Students’ Perception of College Library Service Quality: Importance- Performance Analysis

Mallya

Patwardhan

2018

DJLIT

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“…Hossain (2018) integrated the newly adapted ‘Disconfirmation of Expectation’s theory’ with four-dimensional LIS SERVQUAL+ tool to establish the significant relation between service quality and users’ satisfaction. Xi et al (2016a) discussed the results with the help of Importance-Performance analysis (IPA) and users’ satisfaction was highlighted by using radar chart. Author investigated the key dimensions of service quality and satisfaction through readapting a new-item scale called ‘Real Service Expectation’, across four dimensions, that is, caring (09 items), competence (05 items), resources (07 items) and library as a place (05 items) (Hossain, 2016).…”

Section: Discussionmentioning

confidence: 99%

“…Out of 49 research papers, the highest frequency of studies indicates the users of academic library, or we may say the studied area was focussed on university libraries. Only two university libraries show specialized nature, that is, agricultural and science digital library (Xi et al, 2016a(Xi et al, , 2016b. Out of the total, three studies were focussed on public libraries (Baada et al, 2019;Bae and Cha, 2015;Tan et al, 2017), whereas only one study indicates medical library (Nasibi-Sis et al, 2019).…”

Section: Emerging Patterns and Trends Reflected On Lsq Studiesmentioning

confidence: 99%

Unveiling the research pattern and trends in library service quality studies: A meta-narrative review

Vaidya

Malik

Ali

2021

Journal of Librarianship and Information Science

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‘Service Quality’ and its influence in Library and Information Science discipline are spectacular when studied intensively. In this study, researchers adopted the Realist and Meta-narrative Evidence Syntheses: Evolving Standards review method and introduced a novel Initialization, Conceptualization, Actualisation) (ICA) framework for meta-narrative studies. This method would act as a boon particularly to the existing methods of conducting meta-narrative studies in social sciences in general and library sciences in particular. A total of 49 research articles were selected from Scopus and Web of Science (WoS) databases, covering a span of 5 years, that is, 2015–2019, published in the domain of library service quality. An extensive in-depth analysis of selected publications was carried out under seven categories (i.e. library, library services, quality, ServQUAL, LibQUAL+, user satisfaction and users’ expectations), which were generated using the VOS-Viewer software and ‘Review Tags’ (manually generated using OneNote). The seven categories further identify a total of 27 sub-categories. The quantitative findings revealed that all the 49 reviewed publications were published in 27 journals. All the journals have been indexed in the Scopus database, whereas 15 journals containing the remaining 22 publications are indexed in both WoS and Scopus databases. This study unfolds a transverse trend in library service quality. It would be beneficial for the library managers to sustain libraries’ service quality and set a benchmark in the said field.

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“…Hernon and Altman (1998) suggested using a quadrant analysis to evaluate library services' quality, given its efficiency and simplicity. Xi et al (2016) revised the LibQUAL þ survey to assess university library services in China. Their modified version of LibQUAL þ had four dimensions: library resource, librarian service, library environment and user control.…”

Section: Ipamentioning

confidence: 99%

Library's quality impact on satisfaction and improvement priorities

Thuannadee

2022

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PurposeThis study aims to identify library service dimensions at the Suranaree University of Technology (SUT), Thailand, examine the effect of perceived quality on overall satisfaction and determine the library service's improvement priorities.Design/methodology/approachThe modified service quality (SERVQUAL) questionnaire was administered to SUT faculty and students. The perceived quality of service attributes was determined by comparing the perception of the actual service received with the expectation. Exploratory factor analysis (EFA) was utilized to classify the service dimensions, and proportional odds ordinal logistic regression was employed to examine the impact of perceived quality on overall satisfaction. The improvement priorities were determined using the importance–performance analysis (IPA).FindingsEFA suggested four service dimensions of the SUT library services: collection and access, organizational service, service delivery by staff and library as a place. The perceived quality of all dimensions positively affected overall satisfaction. However, the “library as a place” had a nonsignificant effect on faculty satisfaction, while the “collection and access” had a nonsignificant effect on student satisfaction.Originality/valueIn the context of library services, few studies have examined the effect of perceived quality on satisfaction and investigated improvement priorities using IPA. This study addresses these research gaps and provides deeper insights into the faculty and student perspectives on the university library services.

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Service Quality Assessment at the Nanjing Agricultural University Based on LibQUAL

Cited by 7 publications

References 5 publications

Hospitality Students’ Perception of College Library Service Quality: Importance- Performance Analysis

Hospitality Students’ Perception of College Library Service Quality: Importance- Performance Analysis

Unveiling the research pattern and trends in library service quality studies: A meta-narrative review

Library's quality impact on satisfaction and improvement priorities

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