Abstract:In today’s times, more than ever cost competition and high demands of globalized value-adding chains put strong pressure on small- and medium-sized toolmakers. As an exclusive differentiation in price is not an option, new means for achieving sustainable competitive positions have to be found. A promising approach for differentiation is to enhance the existing range of products by offering customer-specific services within so-called industrial product-service-systems. However, the lack of local presence inhibi… Show more
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