Service provision as a sub-model of modern business models

Schuh, Günther; Klotzbach, Christoph; Gaus, Fabian

doi:10.1007/s11740-008-0084-6

Cited by 31 publications

(21 citation statements)

References 12 publications

(12 reference statements)

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“…as a source of competitive advantage. New business models must offer individual solutions to consumers, delivering to them a product-service system (SCHUH; KLOTZBACH;GAUS, 2008).…”

Section: Product Service System (Pss)mentioning

confidence: 99%

Product development with service differentiation in the food industry a case study

Pinheiro¹,

Ferreira²,

Kaminski³

2012

PMD

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This paper presents relevant aspects of product development with associated services. First, the main topics are introduced by the bibliographical review. After that, a new form to classify services is proposed, since none of the classifications found in the literature was considered to be fully suitable for the needs of this research. A case study is then presented based on five food factories operating in Brazil. The information collected in the companies concerning the development of product-service systems is described and the results are discussed in an integrated form. Finally, recommendations are made about changes in strategy, process and structure that are necessary in order to develop products with service differentiation more efficiently.

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“…as a source of competitive advantage. New business models must offer individual solutions to consumers, delivering to them a product-service system (SCHUH; KLOTZBACH;GAUS, 2008).…”

Section: Product Service System (Pss)mentioning

confidence: 99%

Product development with service differentiation in the food industry a case study

Pinheiro¹,

Ferreira²,

Kaminski³

2012

PMD

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“…1 (Tukker, 2004;Schuh et al, 2008). In product-orientation, the company offers the sale of products and also opens channels with the customer for access to additional services such as upgrades whereas in use-orientation, the company maintains the rights to a product for use in a service environment made accessible to the receiver via services such as product leasing.…”

Section: Product-service Systems and Microsystems Productionmentioning

confidence: 99%

“…Furthermore, the adoption of the PSS approach by companies may offer little or no potential for system innovation in sectors such as: the tools industry, manufacturing firms, telecommunication companies, ship makers, paper mills, and the automotive industry (Schuh et al, 2008;Tan et al, 2010;Sundin et al, 2010;Williams, 2007). It is for this reason that in some cases it may not be commercially or economically sensible to apply a PSS (Manzini and Vezzoli, 2002).…”

Section: Product-service Systems and Microsystems Productionmentioning

confidence: 99%

Service delivery for microsystems production: A study

Durugbo

Tiwari

Alcock

2011

CIRP Journal of Manufacturing Science and Technology

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This paper presents the findings of an investigation into the industry practice of service delivery within microsystems technologies (MST) (also known as micro-electro-mechanical systems (MEMS)) production. A study was undertaken to evaluate 100 MST companies that deliver integrated products and services i.e. a product-service system (PSS). The aim of the study is to: (i) analyse the main types of services delivered by MST companies, and (ii) make recommendations for improving MST production. The PSS approach to production and manufacturing is introduced and used to evaluate the current state of service delivery within MST production. The findings of the study are then used to make recommendations for improving future MST production.

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“…Especially the tool manufacturing is positioned on the critical path between development and serial production of a product. This is why an extreme time and cost pressure exist on the tool production [18]. Because of this, there is a changing understanding of small scale manufacturing coming from a classical workshop production towards an industrialized production.…”

Section: Introductionmentioning

confidence: 99%

Integrative technology chain design for small scale manufacturers

Klocke

Arntz

Heeschen

2014

Prod. Eng. Res. Devel.

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The global manufacturing industry has changed over the years. Individual customer requirements result in multi-variant products characterized by small lot sizes. Up to now, the manufacturing industry has not found an adequate solution for producing small lot sizes in an economic way. Due to this fact, the industry could not adapt the methods defined by Taylor, Ford or even Toyota which are commonly named by industrialization. Although the tool machine industry provides flexible machine centers, this is just a small step towards an industrialized small scale manufacturing. Furthermore the manufacturing industry is facing an increasing international competition due to globalized markets. This leads to an increasing cost pressure. Small scale manufacturers have to transform their workshops into industrialized production facilities characterized by standardized production flows as well as balanced production lines. This paper introduces a multiple-criteria approach for the development of standardized technology chains as a prerequisite for standard production lines and flows for small scale manufacturers using a high number of different manufacturing technologies and consequently characterized by low production flow standardization. Based on a comprehensive, structured workpiece analysis an integrated technology-oriented method was developed for the design of standard technology chains as a prerequisite for standardized production flows. The method was already applied in the industry and has shown a significant increase of production efficiency in terms of lead time and overall product costs

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Service provision as a sub-model of modern business models

Cited by 31 publications

References 12 publications

Product development with service differentiation in the food industry a case study

Product development with service differentiation in the food industry a case study

Service delivery for microsystems production: A study

Integrative technology chain design for small scale manufacturers

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