Service performance assessment and governance

Taisch, Marco; Heydari, Mohammadreza; Zanetti, Christian; Peruzzini, Margherita

doi:10.1109/ieem.2013.6962416

Cited by 2 publications

(3 citation statements)

References 6 publications

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“…The basic idea behind of Servitization process exploitation is to increase the product selling through differentiate the services according to the company profile. In particular, the company aims at realizing a new service focused on supporting the customers' usage by personalized services such as personalized best practice, machine monitoring and tailored commercial offers [15]. In order to provide the new services, Use case has been provided a new VE environment and selected the partners according to the preexisting suppliers profile and also new members from outside of its own ecosystem with respect to new VE defined activities and main objectives.…”

Section: The Use Case Resultsmentioning

confidence: 99%

“…The most important are PMSs such as PRISM, ECOGRAI, Integrated Performance Measurement System (IPMS), Balanced Score Card (BSC), Six Sigma, European Foundation for Quality Management (EFQM), and Matrix and Brown's framework, which have been accepted and employed by various enterprises. [2,[15][16][17][18][19][20][21][22][23]. The basic idea behind PMS exploitation is to encourage the enterprises to continue improvement and also to support appropriate activities through the proper PIs exploitation.…”

Section: Research Backgroundmentioning

confidence: 99%

“…A relevant stream of the literature rooted some other criticism included: the nature of PIs used, dimensions retained, lack of procedures for the choice of PI's and procedure for the PIs connections, etc. Even the BSC, perhaps the most popular and used method, was deeply criticized about the reduced stakeholders [15].…”

Section: Research Backgroundmentioning

confidence: 99%

See 2 more Smart Citations

PI Toolset Methodology for Virtual Enterprise Performance Assessment and Governance

Heydari

Zanetti

Taisch

et al. 2014

Progress in Pattern Recognition, Image Analysis, Computer Vision, and Applications

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This paper aims at describing a proposed Performance Indicators (PIs) Toolset, which has been developed to provide useful methodologies and tools to enterprises, especially Virtual Manufacturing Enterprises (VMEs), in order to support the management and evaluation of their service systems. Particularly, the identified PI Toolset helps VMEs to understand how well they are performing and contributing to their strategic goals and objectives. Indeed, determining which activities should be monitored, controlled and measured through proper PIs is essential for a VME. In this context the proposed PI Toolset helps to select the significant activities, to manage governance processes, and to support the design and implement the specific PIs related to the precise use case objectives. Finally, the proposed Toolset defined a set of PIs that can be used to evaluate business processes related to governance issues.

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Section: The Use Case Resultsmentioning

confidence: 99%