Service Innovation and Disruption in the Australian Contestable Retail Market

Bashir, Salman; Nelson, Tim

doi:10.1016/b978-0-12-816835-6.00004-8

Cited by 2 publications

(2 citation statements)

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“…However, this infrastructure is much more sensitive and has more disruptions that can raise or lower the level of trust [35,36]. The energy issue has now become a national policy issue, as has the use of alternative energy sources [26,[37][38][39]. Despite the pandemic, technological and economic development continues to increase energy demand [40].…”

Section: Literature Reviewmentioning

confidence: 99%

“…So far, the understanding of the functions of the human brain is still very limited, as cognition [51] and consciousness cannot be directly explained from a knowledge management perspective [52]. This article suggests that providing a comprehensive definition of consciousness is a difficult task [38]. Therefore, for now, behavior can be studied and analyzed in a specific environment to provide a definition of that specific state [53,54].…”

Section: Literature Reviewmentioning

confidence: 99%

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Trust in Renewable Energy as Part of Energy-Saving Knowledge

et al. 2022

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Managing the consumer’s knowledge is a factor that is difficult to measure and not easy to achieve, but it is the basis for building trust in energy sources, including alternative ones. Social and ecological attitudes, as well as the economic situation, force consumers to acquire knowledge and shape their views and knowledge about household energy management. The aim of this article was to analyze the level of knowledge of household managers and determine the level of trust in alternative energy sources. To achieve this goal, previous research and reports were analyzed, and a proprietary quantitative and qualitative research was carried out. In connection with the conducted research, it was found that a very important factor is trust, influencing the perception of energy sources, and the knowledge gained allows for proper management of household energy, thus reducing costs. Research has shown that the trust of people managing energy in households is influenced by trust in renewable energy sources, which consists of knowledge, i.e., the level of social awareness and the willingness to acquire and expand one’s knowledge in this field. In all of the countries surveyed, the degree of trust is adequate, but it is directly proportional to the amount of knowledge and readiness to learn new things in this field.

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